Crew Member

Burger King Rte 17K Newburgh; City of Newburgh (NY); On-site; USD 24,000 - 32,000; Full time

Job summary

Burger King Route 17K Newburgh is seeking to deliver a high level of customer service by taking orders, processing payments, and assembling food items for customers at the front counter or drive-thru.

Responsibilities include notifying the kitchen of shortages, serving food and beverages, and maintaining a clean, welcoming dining area while ensuring a friendly, efficient experience for every customer.

Qualifications

• High school not required; or up to one month related experience or training; or equivalent combination of education and experience.
• Ability to perform basic math for cash handling.
• Familiarity with order processing systems.

Responsibilities

• Requests customer order and uses POS to record order and compute bill at front counter or drive-through.
• Selects food items and assembles items on serving tray or takeout bag.
• Notifies kitchen of shortages or special orders.
• Serves hot/cold food, beverages, or desserts.
• Receives payment.
• Cooks or performs other duties to prepare food and maintain clean areas.
• Demonstrates a friendly and cooperative manner with every customer.

Skills

Customer Service

Teamwork

Attendance/Punctuality

Dependability

Safety and Security

Oral Communication

Education

High school not required

Tools

Order processing systems

Job description

Summary

Gives a high level of customer service by performing the followingduties. Essential Duties and Responsibilities include the following: Other duties may beassigned.

• Requests customer order and uses POS machine to simultaneously record order and compute bill either at the front counter or at the drive through location.


• Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag.


• Notifies kitchen personnel of shortages or special orders.


• Serves hot/cold food, hot/cold beverages, frozen milk drinks, or desserts


• Receives payment.


• Cooks or performs other duties to prepare food, serve customers, or maintain orderly and clean eating or serving areas.


• Demonstrates a friendly and cooperative manner when dealing with everycustomer

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Uses intuition and experience to complement data.


• Design - Demonstrates attention to detail.


• Problem Solving - Identifies and resolves problems in a timely manner.


• Customer Service - Manages difficult or emotional customer situations;Responds promptly to customer needs; Responds to requests for service andassistance.


• Interpersonal - Focuses on solving conflict, not blaming; Keeps emotionsunder control; Remains open to others' ideas and tries new things.


• Oral Communication - Speaks clearly and persuasively in positive ornegative situations; Listens and gets clarification; Responds well to questions.


• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.


• Written Communication - Able to read and interpret written information.


• Quality Management - Demonstrates accuracy and thoroughness.


• Ethics - Treats people with respect; Works with integrity and ethics.


• Organizational Support - Follows policies and procedures.


• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.


• Dependability - Follows instructions, responds to management direction; Keeps commitments.


• Initiative - Asks for and offers help when needed.


• Judgment - Exhibits sound and accurate judgment.


• Planning/Organizing - Uses time efficiently.


• Professionalism - Reacts well under pressure; Accepts responsibility for own actions.


• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.


• Quantity - Completes work in a timely manner.


• Safety and Security - Observes safety and security procedures; Report spotentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be bemade to enable individuals with disabilities to perform the essential functions.

Education/Experience

Less than high school education; or up to one-month related experience ortraining; or equivalent combination of education and experience.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using wholenumbers, common fractions, and decimals.

Computer Skills

To perform this job successfully, an individual should have knowledge of Orderprocessing systems.

Work Environment

The work environment characteristics described here are representative of thosean employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

Equipment

Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cashregisters, warmer lights, filtering machines, oven, steam units, holding cabinets,slicers, storage units, soda fountain hook up station, microwave ovens, insulatedoven mitts, toasters, cooking utensils, and drive thru communication systems.

Environmental Conditions

• The employee is subject to inside environmental conditions, protection fromweather conditions, but not necessarily from temperature changes.


• The employee is subject to both environmental conditions; work activitiesoccur both inside and outside.


• The employee is subject to extreme cold temperatures below 32 degrees forperiods of time.


• The employee is exposed to hazards which includes a variety of physicalconditions, such as moving mechanical parts, electrical current, exposure tohigh heat of chemicals.


• The employee is subject to one or more of the following conditions: fumes,odors, dust, mist, gases or poor ventilation.

Physical Demands

The physical demands described here are representative of those that must be metby an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions. While performing the duties of this job, the employee is regularly required to stand;use hands to handle or feel; reach with hands and arms and be able tocommunicate. The employee is frequently required to walk; stoop, kneel, crouch,push and pull. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently liftand/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

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