Frontline Food Service Associate

Burger King Montgomery; Village of Fort Plain (NY); On-site; USD 16,531 - 20,664; Part time

Job summary

Burger King Montgomery in the Village of Fort Plain seeks enthusiastic crew members committed to delivering exceptional customer service. The role involves taking orders, serving food, and maintaining a clean work environment while working alongside a dedicated team.

Ideal candidates should have strong interpersonal skills and the ability to perform physical tasks effectively. Join us for a rewarding opportunity in the fast-paced world of fast food!

Qualifications

• Ability to add, subtract, multiply, and divide in all units of measure.
• Knowledge of order processing systems.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Take customer orders and process payments.
• Assemble food items and serve customers.
• Notify kitchen staff of any shortages or special orders.

Skills

Customer Service

Teamwork

Problem Solving

Oral Communication

Dependability

Education

Less than high school education

Tools

Order processing systems

Cash registers

Job description

Summary: Gives a high level of customer service by performing the followingduties. Essential Duties and Responsibilities include the following: Other duties may beassigned.

• Requests customer order and uses POS machine to simultaneously recordorder and compute bill either at the front counter or at the drive throughlocation.
• Selects requested food items from serving or storage areas and assemblesitems on serving tray or in takeout bag.
• Notifies kitchen personnel of shortages or special orders.
• Serves hot/cold food, hot/cold beverages, frozen milk drinks, or desserts
• Receives payment.
• Cooks or performs other duties to prepare food, serve customers, or maintainorderly and clean eating or serving areas.
• Demonstrates a friendly and cooperative manner when dealing with everycustomer

Competency:To perform the job successfully, an individual should demonstrate the followingcompetencies:

• Analytical - Uses intuition and experience to complement data.
• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Manages difficult or emotional customer situations;Responds promptly to customer needs; Responds to requests for service andassistance.
• Interpersonal - Focuses on solving conflict, not blaming; Keeps emotionsunder control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive ornegative situations; Listens and gets clarification; Responds well toquestions.
• Teamwork - Balances team and individual responsibilities; Contributes tobuilding a positive team spirit; Puts success of team above own interests;Supports everyone's efforts to succeed.
• Written Communication - Able toread and interpret written information.
• Quality Management - Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Works with integrity and ethics.
• Organizational Support - Follows policies and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensureswork responsibilities are covered when absent; Arrives at meetings andappointments on time.
• Dependability - Follows instructions, responds to management direction;Keeps commitments.
• Initiative - Asks for and offers help when needed.
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Reacts well under pressure; Accepts responsibility forown actions.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways toimprove and promote quality; Monitors own work to ensure quality.
• Quantity - Completes work in a timely manner.
• Safety and Security - Observes safety and security procedures; Reportspotentially unsafe conditions; Uses equipment and materials properly.

Qualifications: To perform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representative ofthe knowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions. Education/Experience: Less than high school education; or up to one-month related experience ortraining; or equivalent combination of education and experience. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using wholenumbers, common fractions, and decimals. Computer Skills: To perform this job successfully, an individual should have knowledge of Orderprocessing systems. Work Environment: The work environment characteristics described here are representative of thosean employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions. Equipment Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cashregisters, warmer lights, filtering machines, oven, steam units, holding cabinets,slicers, storage units, soda fountain hook up station, microwave ovens, insulatedoven mitts, toasters, cooking utensils, and drive thru communication systems. Environmental Conditions:

• The employee is subject to inside environmental conditions, protection fromweather conditions, but not necessarily from temperature changes.
• The employee is subject to both environmental conditions; work activitiesoccur both inside and outside.
• The employee is subject to extreme cold temperatures below 32 degrees forperiods of time.
• The employee is exposed to hazards which includes a variety of physicalconditions, such as moving mechanical parts, electrical current, exposure tohigh heat of chemicals.
• The employee is subject to one or more of the following conditions: fumes,odors, dust, mist, gases or poor ventilation.

Physical Demands: The physical demands described here are representative of those that must be metby an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions. While performing the duties of this job, the employee is regularly required to stand;use hands to handle or feel; reach with hands and arms and be able tocommunicate. The employee is frequently required to walk; stoop, kneel, crouch,push and pull. The employee is occasionally required to sit and climb or balance.The employee must regularly lift and /or move up to 10 pounds, frequently liftand/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

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