Crew Member

CA Planet; California; On-site; USD 28,000 - 40,000; Full time

Job summary

A leading fitness franchise is looking for a Crew Member in California. This role focuses on creating a positive experience for members through exceptional customer service, managing front desk operations, and assisting with member inquiries. Ideal candidates will have a passion for health, fitness, and possess strong interpersonal skills to exceed member expectations.

Qualifications

• Customer service/hospitality background preferred.
• Strong listener with ability to empathize.

Responsibilities

• Greet members and provide exceptional service.
• Handle front desk activities including check-ins.
• Respond to member questions in a timely manner.

Skills

Customer service

Basic computer proficiency

Interpersonal skills

Problem-solving

Education

High School diploma/GED equivalent

Job description

Job Summary

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
  
  
  

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.