Crew Manager, Inflight Performance - MIA

American Airlines; Miami Beach (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines is hiring for a Crew Manager, Inflight Performance to supervise and coordinate flight attendants’ performance within the Inflight Performance team of the Customer Experience-Flight (NFLT) group. You will lead performance conversations and document updates in APS, ensuring adherence to policy and conduct standards.

The role requires coaching, strong decision-making, and the ability to navigate complex policies while coordinating with cross-functional teams.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3+ years of related experience.
• Ability to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Responsibilities

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Leads all performance conversations and updates/documents flight attendants’ record in the Attendance and Performance System (APS).
• Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations
• Provides coaching and counseling to flight attendants to address performance concerns.
• Implements appropriate action for violations, up to and including dismissal.
• Supports Inflight initiatives related to flight attendant performance.
• Participates in task forces to problem solve and plan the future direction of the Performance team.

Skills

Interpersonal skills

Planning

Organizational skills

Decision-making

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

SABRE/DECS-FOS

Absence Tracker

Attendance & Performance/Flight Caps

Tableau

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Leads all performance conversations and updates/documents flight attendants’ record in the Attendance and Performance System (APS).
• Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations
• Provides coaching and counseling to flight attendants to address performance concerns.
• Implements appropriate action for violations, up to and including dismissal.
• Supports Inflight initiatives related to flight attendant performance.
• Participates in task forces to problem solve and plan the future direction of the Performance team.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree or equivalent experience
• 3+ years of related experience
• Ability to work shift work, including weekends and holidays
• Must be able to work on-site at assigned base/location

Preferred Qualifications- Education & Prior Job Experience

• Current or Previous Inflight Crew Manager
• Flight Attendant experience
• Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
• Experience working with represented labor groups

Skills, Licenses & Certifications

• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal, planning, and organizational skills
• Ability to work and make decisions independently

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.