Crew Leader

AMC Theatres; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic team members who love movies and want to develop their leadership skills. This part-time role offers the chance to engage with guests, optimize service delivery, and enjoy unique perks like free movies and flexible schedules. You will be part of a vibrant culture that values diversity and innovation while working towards achieving operational goals. If you thrive in a fast-paced environment and enjoy teamwork, this opportunity is perfect for you to grow and advance in your career.

Benefits

Free movies

Free popcorn

Flexible schedules

Half off eats and drinks

Qualifications

• Age 16 or older; other location-specific age requirements may apply.
• Ability to lift up to 50 pounds and carry it up to 90 feet.

Responsibilities

• Deliver superior service to AMC guests and lead associates.
• Assist with inventory processes and stock room organization.
• Train and support theatre crew to follow safety protocols.

Skills

Excellent guest service skills

Effective leadership skills

Interpersonal skills

Ability to work with minimal supervision

Ability to meet deadlines

Job description

Job Summary

Free movies, free popcorn, flex schedules…and more! Support operations to achieve AMC’s guest, associate, and financial goals while developing leadership skills in preparation for a supervisor role.

Benefit Summary

Do you love all things movies? If so, you may be a perfect fit for our team. Build strong communication, leadership, and time management skills at AMC, and take advantage of our opportunities for career advancement. AMC team members enjoy free popcorn daily, half off eats and drinks, flexible schedules, ability to work with friends, and most importantly for us movie people…FREE movies at any of our theatres nationwide!

AMC’s company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company’s success.

Job Description

ESSENTIAL FUNCTIONS

• Deliver superior service when connecting with AMC guests and leading associates.
• Optimize Crew placement for each job function on a round-by-round basis.
• Assist with assigning breaks and jobs within an assigned area.
• Reinforce the Wardrobe 101 Standards with Crew.
• Peer coach on sales pitch for AMC Stubs.
• Resolve guest questions, concerns and issues, including distribution of passes when appropriate.
• Focus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.
• Follow-up on opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.
• Train and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.
• Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.
• Distribute banks (box office, concession, guest service, and arcade).
• Provide change, as needed, using remote supply bank or floor safe.
• Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.
• Distribute inventory to support the Food & Beverage stand.
• Secure inventory during theatre closing.
• Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.
• Assist with inventory processes and stock room organization.
• Assist with voids, refunds, seat blocking, and line management.
• Assist with maintenance needs, as necessary.
• Assist with marketing change out of posters, standees, handouts, etc.
• Assist in booth operations.
• Assist with Radiant performance scheduling.
• Perform actual Crew functions, as business levels require.
• Perform other duties as directed by management (must align with Crew Access Policy).
• Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
• Uphold AMC’s Business Practice Standards and ensure compliance with company programs.

SKILL REQUIREMENTS

• Excellent guest service skills.
• Ability to communicate and work effectively with guests in high volume setting.
• Effective leadership and interpersonal skills.
• Ability to work effectively with supervisors and co-workers.
• Ability to work with minimal supervision.
• Ability to meet deadlines.
• Trained and able to demonstrate competency in all crew positions.

UNIFORM

• Provided by Theatre: Nametag, red t-shirt.
• Provided by Associate: Black pants, slip resistant black shoes, socks, black belt.

Minimum Job Requirements

• Age 16 or older; other location-specific age requirements may apply.

Requirements to be performed, with or without reasonable accommodation:

• Standing, walking, lifting, twisting, and bending on a frequent basis.
• Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).

About AMC

AMC amazing. That’s the promise we deliver to hundreds of millions of guests domestically and worldwide each year. AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. We focus on delivering friendly, superior service to our guests. We lead by example, have fun, and give back to the communities where we live and work. If you feel motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you. We offer competitive compensation, excellent benefits, and an environment that encourages teamwork, inclusion, collaboration, and results.

Compensation Information

The compensation for this position is: $17.50 - $18.00

Address

1998 Broadway, New York, New York, 10023

Employment Status

Part Time

Pay Rate Type

Hourly

Job ID

23352BR

Estimated Work Hours

Based on business needs