Crew Leader

AMC Entertainment; Johnson Creek (WI); On-site; USD 16,531 - 20,664; Part time

Job summary

AMC Entertainment in Wisconsin seeks an enthusiastic Crew Leader to guide the crew, support daily operations, and uphold a guest-first culture across shifts.

You’ll model AMC’s values, ensure safety and cleanliness, and help deliver a fast, friendly, and memorable cinema experience for every guest. Prior leadership is not required; training is provided to unlock growth and teamwork on every shift.

Qualifications

• Must be at least 16 years of age.
• No experience is necessary—we’ll teach you everything you need to know!
• Evening, weekend, and occasional holiday availability; flexibility during busy times.
• Be a reliable teammate by showing up on time.
• Willing to complete required training and certifications provided by AMC.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Ready to work in a fast-paced, fun environment.
• A love for movies and a passion for creating a fantastic experience for every guest.
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.

Responsibilities

• Guide and support the crew by assigning roles, breaks, reinforcing wardrobe standards, promoting AMC Stubs memberships and products, and ensuring safety, cleanliness, and operational protocols are followed.
• Provide excellent service by assisting guests with questions, concerns, refunds, and pass distribution as needed, while ensuring a friendly, quick, and clean experience.
• Complete follow-up on opening, closing, and clean up assignments.
• Monitor line checks, hot food and back-bar assembly, and ensure all areas are stocked and clean for a seamless guest experience.
• Follow instructions on safe use of all chemicals/cleaning materials.
• Assist with cash management, including distributing banks, processing change requests, supporting timely cash drops, and restocking kiosks.
• Assist with inventory processes, including organizing the stock room, distributing to displays, and securing inventory during closing.
• Provide support with ticketing, marketing updates, maintenance needs, and crew functions, as well as projection operations (for eligible team members who meet the minimum age requirement).
• Help create an inclusive environment to ensure everyone feels welcomed, valued, and respected.
• Adherence to AMC Wardrobe 101 Standards, including black non-slip shoes, black pants, an AMC provided shirt (where applicable), and any items required by local regulations.
• Maintain a professional and positive demeanor; promote a fun, respectful, and welcoming atmosphere.
• Uphold AMC’s standards by adhering to all Company Policies and Procedures.

Skills

Guest service

Communication

Leadership

Teamwork

Job description

Overview

Step into leadership and help set the stage for success. As an AMC Crew Leader, you’ll guide your team through daily operations, model our values in action, and support a guest-first culture that reflects our Mission. It’s your chance to grow, lead with purpose, and foster belonging on every shift.

Responsibilities

• Guide and support the crew by assigning roles, breaks, reinforcing wardrobe standards, promoting AMC Stubs memberships and products, and ensuring safety, cleanliness, and operational protocols are followed.
• Provide excellent service by assisting guests with questions, concerns, refunds, and pass distribution as needed, while ensuring a friendly, quick, and clean experience.
• Complete follow-up on opening, closing, and clean up assignments.
• Monitor line checks, hot food and back-bar assembly, and ensure all areas are stocked and clean for a seamless guest experience.
• Follow instructions on safe use of all chemicals/cleaning materials.
• Assist with cash management, including distributing banks, processing change requests, supporting timely cash drops, and restocking kiosks.
• Assist with inventory processes, including organizing the stock room, distributing to displays, and securing inventory during closing.
• Provide support with ticketing, marketing updates, maintenance needs, and crew functions, as well as projection operations (for eligible team members who meet the minimum age requirement).
• Help create an inclusive environment to ensure everyone feels welcomed, valued, and respected.
• Adherence to AMC Wardrobe 101 Standards, including black non-slip shoes, black pants, an AMC provided shirt (where applicable), and any items required by local regulations.
• Maintain a professional and positive demeanor; promote a fun, respectful, and welcoming atmosphere.
• Uphold AMC’s standards by adhering to all Company Policies and Procedures.

What We Need From You

• Must be at least 16 years of age.
• No experience is necessary—we’ll teach you everything you need to know!
• Evening, weekend, and occasional holiday availability; flexibility during busy times.
• Be a reliable teammate by showing up on time.
• Willing to complete required training and certifications provided by AMC.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Ready to work in a fast-paced, fun environment.
• A love for movies and a passion for creating a fantastic experience for every guest.
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.

Requirements to be performed, with or without reasonable accommodation

• Standing, walking, lifting, twisting, and bending on a frequent basis.
• Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into a dumpster or trash compactor).

AMC and its subsidiaries are committed to equal employment opportunity and comply with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment."