Crew Leader

AMC Entertainment; Durham (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Free movies nationwide

Free popcorn

Flexible schedules

Career growth opportunities

EAP access

Job summary

AMC Entertainment in Durham, NC is seeking an enthusiastic Crew Leader to guide daily operations, model our values, and foster a guest-first culture on every shift. You’ll lead a team, manage tasks, and ensure safe, clean, and efficient service in a fast-paced theater environment.

Ideal candidates bring strong guest service, communication, leadership, and teamwork skills, plus a willingness to learn and grow with the company. Evening/weekend availability is required.

Qualifications

• Must be at least 16 years of age.
• No experience required—we’ll teach you everything you need to know.
• Evening, weekend, and occasional holiday availability.
• Be a reliable teammate by showing up on time.
• Friendly, outgoing personality with a love for movies.

Responsibilities

• Guide and support the crew by assigning roles, breaks, and ensuring safety, cleanliness, and protocols are followed.
• Provide excellent service by assisting guests with questions, concerns, refunds, and pass distribution as needed.
• Complete follow-up on opening, closing, and cleanup assignments.
• Monitor line checks and ensure areas are stocked and clean for a seamless guest experience.
• Assist with cash management, including distribution of banks and cash drops.
• Assist with inventory processes and stock room organization.
• Support ticketing, marketing updates, maintenance needs, and crew functions.
• Help create an inclusive environment where everyone feels welcomed and respected.

Skills

Leadership

Guest service

Communication

Teamwork

Flexibility

Job description

Step into leadership and help set the stage for success. As an AMC Crew Leader, you’ll guide your team through daily operations, model our values in action, and support a guest-first culture that reflects our Mission. It’s your chance to grow, lead with purpose, and foster belonging on every shift.

Why Work at AMC?

At AMC, enjoy perks that deserve a standing ovation:

• FREE movies at any AMC nationwide—yes, even the blockbuster hits!
• Daily free popcorn and discounts on food and drinks (excludes alcohol)
• Flexible schedules that fit your life
• Opportunities to learn new skills and grow your career
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments

Compensation

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.

The compensation for this position is: $13 - $13.5

What You’ll Be Doing

• Guide and support the crew by assigning roles, breaks, reinforcing wardrobe standards, promoting AMC Stubs memberships and products, and ensuring safety, cleanliness, and operational protocols are followed.
• Provide excellent service by assisting guests with questions, concerns, refunds, and pass distribution as needed, while ensuring a friendly, quick, and clean experience.
• Complete follow-up on opening, closing, and clean up assignments.
• Monitor line checks, hot food and back-bar assembly, and ensure all areas are stocked and clean for a seamless guest experience.
• Follow instructions on safe use of all chemicals/cleaning materials.
• Assist with cash management, including distributing banks, processing change requests, supporting timely cash drops, and restocking kiosks.
• Assist with inventory processes, including organizing the stock room, distributing to displays, and securing inventory during closing.
• Provide support with ticketing, marketing updates, maintenance needs, and crew functions, as well as projection operations (for eligible team members who meet the minimum age requirement).
• Help create an inclusive environment to ensure everyone feels welcomed, valued, and respected.
• Adherence to AMC Wardrobe 101 Standards, including black non-slip shoes, black pants, an AMC provided shirt (where applicable), and any items required by local regulations.
• Maintain a professional and positive demeanor—our team values fun, respect, and creating a welcoming atmosphere where everyone feels comfortable.
• Uphold AMC’s standards by adhering to all Company Policies and Procedures.

What We Need From You

• Must be at least 16 years of age.
• No experience is necessary—we’ll teach you everything you need to know!
• The role requires evening, weekend, and occasional holiday availability. Our theatres are open year-round, so we value flexibility during busy times.
• Be a reliable teammate by showing up on time.
• Willing to complete required training and certifications, provided by AMC.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Ready to work in a fast-paced, fun environment.
• A love for movies and a passion for creating a fantastic experience for every guest.
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.

Requirements to be performed, with or without reasonable accommodation

• Standing, walking, lifting, twisting, and bending on a frequent basis.
• Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into a dumpster or trash compactor)

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, and local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.