Crew Lead/ Project Lead - Data Center Service

Technibus, Inc.; Lancaster (TX); On-site; USD 35,817 - 48,216; Full time

Job summary

IES is seeking a Crew Lead - Data Center Services to manage on-site data center operations, coordinate MACs, and supervise field staff. The role emphasizes adherence to industry standards and safe, documented processes within the data center environment.

You will drive best practices and help ensure ISO 27001/9001 and TIA/EIA-942 compliance while coordinating with DCIT and project teams on schedules, audits, and operational performance.

Qualifications

• High School diploma or GED equivalency.
• Minimum of three years of experience in telecommunications or related technical field.
• Any network, storage or server certifications are a plus.
• Able to terminate fiber.
• Minimum six months of supervisory and/or managerial experience.
• Proficient in use of the tools listed above.

Responsibilities

• Directly support and coordinate all scheduled data center MACs based on set DCIT calendar event scheduling.
• Implement cable work order MACs, testing and certification, and assist with crafting LV project BOM and scope documents.
• Perform asset auditing and daily error logs.
• Provide equipment installation MACs, including device labeling, power connectivity, LV cable connectivity and proper cable dressing.
• Provide smart‑hands assistance as required.
• Maintain a safe and secure operating environment within the GPN data center and report any violations to DCIT immediately as necessary.
• Ticketing and service calls.
• Coordinate equipment/material receiving, shipping and RMA processing support.

Skills

Supervisory experience

Data center operations

Troubleshooting

Safety/compliance

Education

High School diploma or GED

Tools

DCIM tools

MS Office

Testing tools

Job description

Job Summary

The Crew Lead - Data Center Services will support both the physical and virtual infrastructure of the organization and its facilities. The Crew Lead - DCS will drive data center best practice and relative industry standards into working processes and procedures as applicable. The Crew Lead – DCS will act as the on‑site coordinator and crew supervisor.

Job Duties and Responsibilities

• Directly support and coordinate all scheduled data center MACs based on set DCIT calendar event scheduling.
• Implement cable work order (CWO) MACs, testing and certification, and assist with crafting LV project BOM and scope documents.
• Perform asset auditing and daily error logs.
• Provide equipment installation MACs, including device labeling, power connectivity, LV cable connectivity and proper cable dressing.
• Provide smart‑hands assistance as required.
• Maintain a safe and secure operating environment within the GPN data center and report any violations to DCIT immediately as necessary.
• Maintain concise, detailed documentation and record keeping relative to asset installation layout, cable plant patch matrix, cable labeling standards, etc.
• Maintain the secure hard drive disk (HDD) bin and log, and ensure compliance with retention practices and notifications to DCIT as required.
• Ticketing and service calls.
• Use basic computer productivity tools such as MS Office (Word, Excel, etc.), testing tools/applications, and data center infrastructure (DCIM) related tools.
• Coordinate equipment/material receiving, shipping and RMA processing support.
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a weekly basis.
• Troubleshoot layer‑1 suspected cable plant issues.
• Handle networking, storage and general power distribution.
• Develop, document and monitor performance measures and processes required for audit and operational compliance related to data center best practices and industry standards; responsible for ISO 27001 / 9001 and TIA/EIA‑942 certifications.
• Support standard and emergency operating procedures for data center.
• Ensure maintenance schedules within the Data Center align with best industry standards and are followed and reviewed annually.
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.
• Report daily error logs and perform physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinate equipment installation and delivery schedules in accordance with set project plans.
• Directly participate and provide key input for all data center expansion, migration and decommissioning plans.

Tools

• Basic Hand Tools: screwdriver (regular and Phillips), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, cable stripper, flashlight and gloves.
• Trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt‑ohmmeter, 4‑pair continuity tester and 5‑gang punch tool.

Compensation

USD $26.00 / Hr – USD $35.00 / Hr.

Qualifications

Physical and Mental Requirements

• Self‑motivated, positive approach, professional and able to create, develop and implement project process improvements.
• Promote the company culture and mission to all employees, vendors, clients and business partners.
• 3‑5 years working in data centers relative to the datacom/telecom industry, operations and administration or related technical field.
• General knowledge of telecom/IP equipment and software configurations.
• Basic understanding of AC/DC power principles.
• Strong aptitude for independent working environment and high productivity rate.
• Act as company liaison for interface with customer representative(s).
• Proven problem‑solving, critical thinking and effective written and oral presentation skills.
• Ability to work at heights, off a ladder and in confined spaces, lift up to 50 lbs and move up to 75 lbs.
• Vision and hearing sufficient to see different colors, read small print and recognize audible signals such as dial tones.
• Excellent communication and customer relationship skills.
• Regular attendance is mandatory.

Education, Certification, License, and Skill Requirements

• High School diploma or GED equivalency.
• Minimum of three years of experience in telecommunications or related technical field.
• Any network, storage or server certifications are a plus.
• Able to terminate fiber.
• Minimum six months of supervisory and/or managerial experience.
• Proficient in use of the tools listed above.

EEO Statement

IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans. All applicants receiving or soliciting a job application from IES are welcome to apply for the open positions.

Disability Accommodation

IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860‑1500 or any IES office to request assistance.

Workplace Type

Onsite