Crew Lead-1

Giant Eagle, Inc.; Monroeville (Allegheny County); On-site; Full time

Job summary

A leading convenience store chain seeks a GetGo Crew Lead in Monroeville. You will lead and coach Team Members, ensuring excellent food services and customer satisfaction, while managing daily operations. With responsibilities ranging from training to performance monitoring, you will play a crucial role in store leadership and team culture.

Qualifications

• 1 to 3 years of experience in customer service and retail.
• Experience in supervisory roles is desired.
• Needs Food Safety certification.

Responsibilities

• Maintain safety as the top priority for team members and customers.
• Oversee training and performance of Team Members in the store.
• Provide exemplary service to customers and ensure food-handling compliance.

Skills

Customer Service

Supervisory Experience

Education

High school diploma or equivalent

Job description

Job Summary

As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant shopping, purchasing and food services in addition to guidance and coaching Team Members. You will help our store run like clockwork. In this role, you will be on the fast track to store leadership — coaching, supervising and leading the team in addition to, and often on behalf of, the Store Leader.

Job Description

• Experience Required: 1 to 3 years
• Experience Desired: Supervisory Experience, Customer Service/Retail Experience
• Education Desired: High school diploma or equivalent
• Certification or Licensing Preferred: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.
• Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders.
• Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers.
• Oversee new Team Member training and ensure that all Team Members are working in the most efficient and effective way. Getting our customers in, out, and on their way is our top priority!
• Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well.
• Ensure all Team Members maintain proper food-handling certifications.
• Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive.
• Rapidly correct any equipment issues.
• Focus on flexibility, being ready to lead the team at the registers at one moment, and then step in as a GoGetter at the next.
• Perform duties as GoGetter, Kitchen GoGetter and/or WetGoGetter as needed.
• Assist Store Leader with scheduling, adjustments, merchandising, and promotional activities.
• Be the face of the store at our registers, ringing customers quickly and with a smile, and coaching your team to do the same.
• Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice.

Starting Rate of Pay

$17.50

About Us

GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that’s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they’re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they’re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.