Crew Chief

Team Car Care West, LLC (US); Woodstock (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401K with match

Biweekly bonuses

Career advancement opportunities

DailyPay

Tools provided

Employee Discount

Referral bonuses

Fleet referral bonuses

Health insurance

PerkSpot discounts

PTO after 180 days

Spot bonuses

Uniforms provided and laundered

Job summary

Jiffy Lube in Woodstock, IL is seeking a Crew Chief to lead the shop team and drive top-quality service. You will partner with the General Manager to guide staff, improve guest satisfaction, and grow revenue through daily operations.

The role requires 1–3 years of retail management, strong communication skills, and a practical understanding of the retail automotive environment. This is a full-time on-site position with competitive benefits.

Qualifications

• One to three years of retail management experience
• Exceptional oral and written communication skills
• Proven leader capable of inspiring diverse teams
• Sound business sense and understanding of the retail industry
• Ability to read and interpret safety rules and procedures
• Physical ability to stand on hard surfaces and work in a fast-paced environment

Responsibilities

• Lead with the General Manager to drive revenue growth and improve guest counts
• Coach the team to deliver excellent customer service and a superior guest experience
• Set a positive example and build team engagement and efficiency
• Develop teammates through ongoing training and direction
• Ensure quality control processes are followed and inventory is managed
• Assist the GM with budgeting, forecasts, and expense controls
• Lead daily huddles and store meetings to align goals
• Maintain a clean, safe service center and a guest-friendly environment

Skills

Retail leadership

Customer service

Communication

Financial acumen

Job description

Job Title: Crew Chief

Location: 11601 Catalpa LN Woodstock, IL 60098-7629

Compensation: $15.76 - $16.51

Worker Type: Employee

Time Type: Full time

Benefits

• FULL-SERVICE REWARDS: 401K plan w/ company match
• Biweekly Bonus Incentives
• Career advancement opportunities
• DailyPay
• Do not need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
• PTO after 180 days
• Spot bonuses through our internal rewards program
• Uniforms paid for and laundered

Gear Up For Your Role

As a Crew Chief, you're an important part of our management team, focused on giving top-notch service to customers. You'll team up with the General Manager to guide the crew, keep things running smoothly, and boost sales. Crew Chiefs get training for different jobs and can move up in our company. Join us as a Crew Chief for leadership experience and chances to grow your skills and career.

Responsibilities

• Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.
• They will also coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
• Ensure our quality control measures and processes are followed consistently
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives
• Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently
• Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)
• Provide guidance and mentoring to the automotive technicians and CSA's
• Perform opening and closing duties when the General Manager (GM) is off
• Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and business need
• Leads daily team huddles and store meetings.
• Setting the direction for achieving the business goals
• Manages inventory and product order that meets the business need
• Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
• Assist guests with their question and needs.
• In-person, electronically, or via the telephone

Under the Hood – WHAT YOU’LL NEED:

• One to three years of retail management experience; Professional automotive experience is not required.
• Must have exceptional oral and written communication skills
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
• Has sound business sense and a comprehensive understanding of the retail industry
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
• Has a 'Guest First' mindset
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal
• Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
• Must be able to lift and move work-related items up to 50 pounds
• Perform all other duties as assigned or needed.
• Must be at least 18 years of age
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

BUILD YOUR FUTURE WITH A JIFFY LUBE® CAREER