Crew Chief

IHOP 3507 Spring; Spring (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Job summary

IHOP is seeking a full-time Crew Chief to lead and develop a high-performing restaurant team. You will organize personnel, equipment, and supplies to meet daily needs, assign duties, and promote teamwork for excellent customer experiences.

You will train new hires, monitor performance, adjust schedules, and ensure compliance with SOPs. Confidence in cash handling and daily deposits supports smooth operations and strong service standards.

Qualifications

• Ability to speak and read English.
• Strong communication skills with customers and team.
• Basic math skills for cash handling and reporting.
• Ability to stay calm under pressure during busy periods.
• Leadership experience is a plus but not required.

Responsibilities

• Assist in preparing and readying personnel, equipment and supplies for business needs.
• Assign duties, encourage teamwork and promote a collaborative work environment.
• Inform staff about new menu items, specials and promotional materials.
• Conduct orientation and training for new employees and refreshers for current staff.
• Supervise performance, monitor time cards, adjust schedules to minimize overtime.
• Enforce standard portion controls and maintain security during deliveries.
• Handle cash receipts, reconcile funds and make daily deposits.

Skills

English literacy

Good communication

Basic math

Calm under pressure

Team leadership

Job description

Are you looking for an exciting opportunity to showcase your leadership skills and make a direct impact on the success of a high-performing team? Look no further! IHop, a leading player in the restaurant industry, is seeking a talented and motivated individual to join our team as a full-time Crew Chief.

WHAT'S THE SCOPE?

We offer a competitive hourly rate of $16 - $18 per hour.

Full-time employees receive health insurance!

YOUR CONTRIBUTIONS MATTER

Your duties will include assisting in the preparation and readiness of personnel, equipment, and supplies to meet the needs of the business. You will also help in assigning employee duties, encouraging teamwork, and promoting a collaborative work environment. In this role, you will be responsible for keeping our team informed about new menu items, specials, and promotional materials. By providing clear and comprehensive information, you will ensure that all employees have a complete understanding of food preparation and service, guaranteeing exceptional customer experiences.

Supporting the development and growth of our team members is another vital aspect of this position. You will assist in conducting orientation and training for new employees, while also providing refresher training to current employees when needed. Additionally, you will supervise employee performance and behavior, ensuring adherence to company policies and maintaining high standards of service. Efficiency and attention to detail are essential in this role. You will monitor and review time cards daily, making necessary adjustments to schedules to meet restaurant needs and minimize overtime. Moreover, you will enforce portion control measures as outlined in our Standard Operating Procedures Manuals, and maintain strict security protocols while checking deliveries for accuracy and quality. You will also be responsible for performing administrative procedures such as handling cash receipts, reconciling funds, and making daily deposits.

WHAT'S REQUIRED?

• Ability to speak and read English
• Good communication skills
• Basic math skills
• Ability to remain calm under pressure
• Relevant experience is preferred but not required!

ABOUT US

With a rich history dating back to 1958, IHOP is a go-to destination for breakfast lovers. Whether you're craving our famous fluffy pancakes, delicious omelets, or mouthwatering entrees, our extensive menu caters to all tastes, ages, and dietary preferences. Our commitment to serving high-quality food and providing excellent customer service has solidified us as a breakfast staple. We believe in promoting from within and training staff to help them reach their full potential. Join us to serve up smiles every day!