Crew Chief

Team Car Care West, LLC (US); Henderson (NV); On-site; USD 45,159,000 - 48,030,000; Full time

Benefits offered by this job

401K with company match

Biweekly bonus incentives

DailyPay

Employee discount

Employee referral bonuses

Fleet referral bonuses

Medical/dental/vision insurance

PerkSpot discounts

PTO after 180 days

Uniforms provided and laundered

Job summary

Team Car Care West, LLC seeks a Crew Chief in Henderson, NV to lead the crew under the General Manager, driving service quality and sales growth. You will train staff, coach performance, and ensure excellent guest experiences in a fast-paced auto service environment.

Join a team focused on leadership development, internal training programs, and opportunities to advance within the company. The role emphasizes accountability, safety, and delivering consistent results daily.

Qualifications

• 1–3 years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire diverse teams.
• Sound business sense and ability to analyze financial objectives.
• Positive, professional conduct in a fast-paced environment.
• Guest-first mindset and strong customer focus.

Responsibilities

• Lead the crew alongside the General Manager to boost sales and guest experience.
• Coach and guide teammates through training and daily tasks.
• Lead daily team huddles and store meetings to align goals.
• Oversee inventory, product orders, and cash handling processes.
• Assist GM with budgeting, forecasts, and expense controls.
• Ensure the service center is clean, safe, and presentable per standards.
• Develop engaged workforce and provide ongoing coaching and direction.
• Open and close the store in GM's absence and support critical initiatives.

Skills

Retail management

Leadership

Communication skills

Financial analysis

Customer service

Safety & compliance

Team motivation

Reading procedures

Physical stamina

Job description

Job Title:Crew ChiefLocation:515 Marks St Henderson, NV 89014Compensation:$15.76 - $16.76Worker Type:EmployeeTime Type:Full timeJob Description:Embark on a rewarding career journey with us today as Crew Chief!FULL-SERVICE REWARDS:401K plan w/ company matchBiweekly Bonus IncentivesCareer advancement opportunitiesDailyPayDo not need to pay for toolsEmployee DiscountEmployee Referral BonusesFleet Referral BonusesMedical/dental/vision insurance benefitsPerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.PTO after 180 daysSpot bonuses through our internal rewards programUniforms paid for and launderedGEAR UP FOR YOUR ROLE:As a Crew Chief, you're an important part of our management team, focused on giving top-notch service to customers. You'll team up with the General Manager to guide the crew, keep things running smoothly, and boost sales. Crew Chiefs get training for different jobs and can move up in our company. Join us as a Crew Chief for leadership experience and chances to grow your skills and career. If you want more than just a job, grab this opportunity now and start your career journey with Team Car Care!HOW YOU WILL DRIVE SUCCESS:Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.Ensure our quality control measures and processes are followed consistentlyCarry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiativesAssist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.Provide clear and detailed direction to the team consistentlyEnsure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)Provide guidance and mentoring to the automotive technicians and CSA'sPerform opening and closing duties when the General Manager (GM) is offAssist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and business needLeads daily team huddles and store meetings. Setting the direction for achieving the business goalsManages inventory and product order that meets the business needAdheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guestsAssist guests with their questions and needs. In-person, electronically, or via the telephoneUNDER THE HOOD – WHAT YOU’LL NEED:One to three years of retail management experience; Professional automotive experience is not required.Must have exceptional oral and written communication skillsIs a proven leader that possesses the ability to inspire and motivate diverse groups of peopleHas sound business sense and a comprehensive understanding of the retail industryCan analyze, comprehend, and recommend financial objectives that help increase sales and service resultsDemonstrate a positive, helpful attitude as well as professional conduct and appearance alwaysEnjoys and is energized by a fast-paced, flexible, high-performance retail environmentHas a \"Guest First\" mindsetYou must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Must be able to stand on your feet on hard surfaces like concrete or metalExpect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumesMust be able to lift and move work-related items up to 50 poundsPerform all other duties as assigned or needed.Must be at least 18 years of ageCandidates must be legally authorized to work in the U.S. without company sponsorship now or in the futureEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.