Cresco Rental Coordinator

Norcal Rental Group, LLC; San Francisco (CA); On-site; USD 36,000 - 42,000; Full time

Job summary

Cresco Equipment Rentals and Peterson is seeking a Rental Coordinator to greet customers, prepare rental agreements, process invoices, and manage equipment availability and deliveries. This role emphasizes safety, accuracy, and strong customer service in a busy rental environment.

Benefits are generous and growth opportunities are available in a family-owned operation. You will join a team that values integrity, reliability, and teamwork in serving contractors and DIY customers across Northern

Qualifications

• Proficiency with basic computer systems and software required.
• Organizational skills and multi-tasking capabilities required.
• Working knowledge of equipment applications and transportation requirements required.

Responsibilities

• Greet customers, assist with inquiries, and suggest equipment and supplies to meet customer needs in person and over the phone.
• Write rental agreements.
• Produce and process rental invoices.
• Perform customer’s credit checks and insurance availability.
• Communicate equipment and attachment availability to customers.
• Create service call sheets.
• Perform inventory control and security processes, including frequent inventory counts.
• Foster customer relations to improve loyalty and satisfaction.
• Check equipment returning from rental for damage, record hours used, mileage, and fuel levels for billing.
• Follow up with customers via phone to obtain information required to complete rental requests.
• Maintain knowledge of competitor’s practices and rental rates.
• Maintain record of all unfilled rental requests.
• Assist with equipment inspections, preparation for rental, and deliveries.
• Assist with dispatching drivers and communication with vendors.
• Assist with loading/unloading equipment.
• Assist in preparing rental reports.
• Follow all safety policies, procedures, rules, and laws.
• Follow Cresco Operational Procedures, QC standards, and cash accounts procedures.
• Maintain punctual, regular, and predictable attendance.

Skills

Basic computer skills

Organizational skills

Multi-tasking

Equipment knowledge

Job description

It’s your time, make it matter. At Cresco Equipment Rentals and Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Cresco Equipment Rentals and Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Cresco Equipment Rentals and Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Cresco has 20 locations throughout Northern California, and serves large and small contractors along with do-it-yourselfers with the tools and equipment they need for both commercial and residential projects. We attribute our longevity and continued success to personalized customer service, honesty, integrity, hard work, social responsibility, cutting edge equipment solutions, and most importantly, our people.

Job Description ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Greet customers, assist with customer inquiries, and suggest equipment and supplies to meet customer needs in person and over the phone.
• Write rental agreements.
• Produce and process rental invoices.
• Perform customer’s credit checks and insurance availability.
• Communicate equipment and attachment availability to internal and external customers.
• Create service call sheets.
• Perform inventory control and security processes, including frequent inventory counts.
• Foster customer relations to improve customer loyalty and satisfaction.
• Check equipment returning from rental for damage, record hours used, mileage, and fuel levels for billing purposes.
• Follow up with customers via phone to obtain information required to complete rental requests.
• Maintain a working knowledge of competitor’s practices and rental rates.
• Maintain a record of all unfilled (lost) rental requests.
• Assist with equipment inspections, ensuring equipment is in good working order, preparing equipment for rental, and making deliveries.
• Assist with dispatching drivers and communicating with vendors.
• Assist with loading and unloading equipment and attachments.
• Assist in the preparation of rental reports as assigned.
• Follow all safety policies, procedures, rules, and laws.
• Follow all Cresco Operational Procedures, quality control (QC) Standards, and cash accounts procedures.
• Maintain punctual, regular, and predictable attendance.

OTHER JOB FUNCTIONS

• May assist in educating customers on equipment use and demonstrating equipment for customers
• Operate company or personal vehicle occasionally to assist others in the performance of their essential job functions.

JOB SCOPE This position serves in the capacity of the Cresco Rental Coordinator. General discretion and judgment is exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the department can be significant.

INTERPERSONAL CONTACTS

Internal contacts consist of levels of positions in the company from business unit leaders to entry level positions. This position regularly deals with employees and customers in exchange of information in person, writing, via telephone, or by electronic transfer. Sensitivity is required in dealing with such information and decisions concerning the release or sharing of that information.

External contacts consist of customers, visitors, and vendors.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Working knowledge of equipment applications and transportation requirements required.
• Proficiency with basic computer systems and software required.
• Organizational skills and multi-tasking capabilities required.
• The pay range for this position is: $26.45 - $30.54 (Starting wage Will depend on experience and education. We also offer a total compensation package in addition to base salary).

Cresco Rental is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side-by-side with others who are passionate about customer service, consider joining the team!