CREED Full-time Operations Lead, Short Hills Boutique, NJ

intlcosmeticsperfumesinc; Short Hills (NJ); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Job summary

The House of Creed in Short Hills, NJ is seeking an Operational Lead to drive store operations, sales and customer experience as the new boutique prepares to open late this year.

Non-Exempt hourly role reporting to the General Manager; you will oversee inventory, merchandising, events, IT upkeep and CX while leading the Creed sales team to meet and exceed goals.

Qualifications

• Minimum of 3 years of relevant retail sales and customer experience; fragrance, beauty or luxury goods preferred.
• Strong sales experience in luxury retail and knowledge of the fragrance industry.
• Excellent verbal and written communication; strong interpersonal skills.
• Attention to detail, event planning and organizational ability to support business needs.
• Solid computer skills and familiarity with reporting tools and systems.

Responsibilities

• Manage returns, damages, and testers returns.
• Organize and upkeep of stockroom and stock placement in the boutique.
• Merchandise and implement visual directives; oversee window installations.
• Partner with Retail Operations for all work orders.
• Order office and collateral supplies.
• Lead physical inventory.
• Update and maintain boutique IT with Retail Operations and IT support.
• Manage all customer shipments – outbound and returns.
• Champion Customer Experience (CX) and uphold CX standards.
• Drive store-level sales plan and support ICP brand launches and events.

Skills

Retail Sales

Customer Experience

Team Leadership

Visual Merchandising

Inventory Management

Operations Support

Job description

Position:

Operational Lead, The House of Creed

Reports To:

General Manager, Short Hills Boutique

Location:

Short Hills, NJ

(Anticipated store opening November - December 2026)

FLSA:

Non-Exempt

We are committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Why Work With Us?

We care about our team members, and we offer a competitive hourly rate $24.00 - $30.00, be nefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!

Core Responsibilities

• Manage returns, damages, and testers returns.
• Organize and upkeep of stockroom and stock placement within the boutique.
• Properly merchandise and implement visual directives, as well as oversee all window installations.
• Partner with our Retail Operations department for all work orders.
• Order office and collateral supplies.
• Lead physical inventory.
• Update and maintain boutique IT with support from Retail Operations and IT departments.
• Manage all customer shipments – outbound and returns.
• Champion and drive Customer Experience (CX) while being an example and holding CX standard
• Drive retail sales plan at the store level by exhibiting accountability for overall function of the Creed Sales Team including support to achieve sales plan in all designated stores in market.
• Achieve personal sales goals, by developing relationships throughout the store to promote ICP brands and intersell including pre-sale and launch goals set by ICP Manager
• Support and execute action plans based on market calendar to maximize sales, including executing presell launches and events in stores while partnering with ICP Managers.
• Drive sales by stepping out from the counter to engage with customers and build brand awareness.
• Accountable for event presell, goals and set up.
• Communicate / elevate all store, counter, product concerns to ICP Manager or appropriate person.
• Responsible for opening and closing of boutique.

Core Requirements

• Minimum of 3 years of relevant retail sales and customer experience; fragrance, beauty or luxury goods preferred.
• Relevant experience demonstrating strong sales experience and proficiency in the retail/fragrance industry.
• Excellent verbal & written communication skills; strong interpersonal skills.
• Possesses strong attention to detail, event planning and organizational skills to support business needs.
• Has good technical computer skills, keyboarding and is knowledgeable of various reporting tools and systems.
• Flexible and adaptable to changing priorities with the ability and willingness to multi- task.
• Physical ability to move in store including kneeling, stooping, carrying, bending, twisting etc.; ability to lift to 25lbs.