Store Manager

L'Oréal; Short Hills (NJ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Job summary

The Creed Boutique at L'Oréal in Short Hills, NJ seeks a General Manager to oversee daily operations, lead a high-performing team, and deliver a branded luxury customer experience. You will drive sales growth, manage scheduling, and ensure loss prevention and store readiness.

Ideal candidates have at least 3 years of luxury retail leadership, exceptional communication, and strong business acumen. This exempt role offers competitive salary, benefits, and employee discounts providing a path to

Qualifications

• Minimum 3 yrs. luxury retail leadership experience.
• Strong leadership and coaching abilities.
• Exceptional client service mindset and interpersonal skills.
• Excellent listening, presentation and organizational skills.
• Ability to analyze business and identify growth opportunities.

Responsibilities

• Lead a high performing, customer-service oriented team.
• Set targets and drive store productivity and profitability.
• Plan store schedule to meet peak business hours.
• Demonstrate knowledge of luxury retail trends.
• Communicate campaigns, launches and promotions to staff.
• Cascade brand messages and company communications.
• Build business through in-store events and networking.
• Ensure stock, cleanliness and proper merchandising.
• Enforce loss prevention and safety procedures.
• Recruit, select and onboard store staff; develop upcoming managers.

Skills

Leadership

Customer service

Communication

Organization

Business acumen

MS Office

Adaptability

Attention to detail

Tools

Shopify

HubSpot

Job description

FLSA: Exempt

LOCATION: Short Hills, NJ

(Anticipated store opening November - December 2026)

OVERVIEW: The General Manager oversees all daily operations of the Creed Boutique while building a teamwork environment and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brand, Creed.

We are committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Why Work With Us? We care about our team members, and we offer a competitive salary $80,000.00 - $100,000.00, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!

CORE RESPONSIBILITIES

• Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
• Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot.
• Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
• Demonstrate knowledge of the luxury retail market and current trends.
• Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team.
• Embrace brand messages and cascade company communications to all members of your team.
• Continue to build business through out-of-store networking and in-store events.
• Ensure boutique is adequately stocked, cleaned, and properly merchandised.
• Enforce loss prevention and shortage control procedures and maintain all safety standards.
• Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions.

CORE REQUIREMENTS

• Minimum 3 yrs. sales and management experience in the luxury sector; beauty or fragrance a plus!
• Exhibits strong leadership skills with ability to coach, develop and inspire team
• Exceptional client service/customer experience approach and mentality
• Excellent listener with business acumen skills and strong interpersonal relationships
• Able to coordinate and attend regular trainings and stay current on product knowledge
• Strong presentation, communication and organization skills with high attention to detail
• Ability to analyze the business and identify new functional growth opportunities
• Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy
• Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change
• Always maintain shop floor standards, including taking proactive measures
• Willing to take on new challenges/opportunities as they arise
• Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds