Credit Services Specialist (Workforce)

Charter Communications; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Charter Communications seeks a Credit Services Specialist to join the Workforce Team within the Operation Support department in San Antonio, TX. The role involves handling collections, payment exceptions and refunds across multiple channels, with a strong emphasis on SLA adherence and reporting.

You will work on improving processes, maintain compliance, and collaborate with supervisors to deliver excellent service. On-site position with training and growth opportunities within Spectrum.

Qualifications

• 2+ years of experience in collections or customer service.
• 2+ years handling routine and complex customer requests.
• High school diploma or GED.
• Basic accounting, mathematics and office procedures.
• Strong verbal and written communication.
• Willingness to work within operating hours and maintain punctual attendance.

Responsibilities

• Track customer support work queues within SLA standards.
• Provide campaign status reports and operational updates to stakeholders.
• Respond to customer requests via email, letters and telephone.
• Identify methods to align processes to improve efficiency, quality, and compliance.
• Participate in training and coaching activities to improve service.
• Adhere to company policies; seek leadership guidance when uncertain.
• Report process issues to leadership or other problems.
• Identify and present opportunities for department improvement.
• Perform other duties as requested by supervisor.

Skills

Collections experience

Customer service

Verbal communication

Written communication

Attendance/punctuality

Microsoft Office

Education

High school diploma or GED

Tools

Jira

SharePoint

Snowflake

SQL

Tableau

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Credit Services Specialist

JOB SUMMARY

This role is part of the Workforce Team within the Operation Support department of Credit Services. Credit Services supports both internal and external customers utilizing various communication media to complete work tasks and processes involving collections, payment exceptions and refunds.

LOCATION

12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)

WHAT OUR CREDIT SERVICES SPECIALISTS ENJOY MOST

• Helping our clients achieve their goals.


• Being trained by and learning from an experienced supervisor.


• Working collaboratively with team members to ensure success.


• Identifying and presenting improvement opportunities.

ESSENTIAL RESPONSIBILITIES OF THE POSITION

• Track customer support work queues while remaining within established Service Level Agreements (SLA) standards.


• Provide regular campaign status reports, issue logs, and operational updates to stakeholders.


• Respond to customer requests received through various media including email, letters and telephone.


• Identify methods to align processes and procedures to improve efficiency, quality, and compliance.


• Actively participate in training and coaching activities in order to improve service.


• Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.


• Report to leadership process issues and other problems that negatively impact your ability to perform optimally.


• Identify and present to your leader any opportunities discovered that may offer individual or department improvement.


• Perform other duties as requested by supervisor.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: 2+ years of general experience in collections, customer service, or retail work environment.


• Experience: 2+ years experience processing and resolving both routine and complex customer support requests.


• Education: High school diploma or General Educational Development (GED) Certification.


• Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures.


• Skills: Effective verbal and written communication.


• Adherence: Available to work within the hours of operation. Consistent and punctual attendance.

Preferred Qualifications

• Ability to solve practical problems and deal with a variety of variables.


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


• Hands-on experience with advanced dialing methods.


• Experience with analytical and documentation tools: Jira, SharePoint, Snowflake, SQL, Tableau.


• Possess effective verbal, written and interpersonal communication skills to communicate effectively and professionally with internal and external customers.


• Effective accuracy and problem-solving ability.


• Ability to perform effectively in a fast-paced multi-tasking environment.


• Ability to make sound business decisions.


• Proficient knowledge of Microsoft Office applications.


• Work history of accountability and dependability.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.


• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.


• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.


• Total Rewards: See all the ways we invest in you-at work and in life

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.