Credit Services Associate I

hdsupply; New Braunfels (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

HD Supply seeks a customer-focused associate to handle inbound calls, gather account information, and translate data to support receivables. You will enter customer selections into the order system, monitor orders for on-time delivery, and respond to inquiries via phone, email or fax.

You will perform timely follow-ups, document notes in business systems, resolve issues like late charges, and participate in audits to maintain accurate account records and contact details.

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.

Responsibilities

• Responds to inbound calls providing customer service and responding to inquiries on general account information.
• Gathers and translates all necessary customer account information and internal data to support receivables.
• Performs accurate and timely entry of customer selection(s) into order processing system.
• Monitors and tracks customer orders to ensure on-time delivery.
• Responds to general customer account inquiries received via telephone, e-mail, and fax.
• Performs follow-up to ensure customer expectations are met.
• Documents notes and conducts information gathering in business systems.
• Resolves issues including processing adjustments on late charges and overages/shortages per guidelines.
• Participates in monthly audits and updates account records with accurate contact information.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Communication skills

Account inquiries

Education

HS Diploma or GED

Job description

Job Summary

Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.

Major Tasks, Responsibilities, and Key Accountabilities

• Performs accurate and timely entry of customer selection(s) into order processing system.
• Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
• Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
• Performs necessary follow-up to ensure customer expectations are met.
• Utilizes business systems to document notes and conduct information gathering.
• Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
• Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.
• Performs other duties as assigned.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• No travel required.

Education and Experience

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.