Credit Risk Collections Strategy - Consumer & Community Banking - Senior Associate

JPMorgan Chase; Wilmington (DE); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase in Wilmington, DE is seeking a Credit Risk Collections Strategy Senior Associate to help identify, assess, and mitigate risks within Chase Card Services. The role involves developing collections risk criteria, integrating new processes, and delivering value through improved collections performance.

The position offers cross-functional exposure across operations, product, marketing, and technology, with emphasis on robust oversight, data-driven decision making, and senior

Qualifications

• Bachelor's degree in a quantitative field or higher.
• At least 3 years of analytics experience in risk or related area.
• Hands-on experience with SAS, SQL or Python.

Responsibilities

• Develop analytics to measure initiatives and suggest solutions.
• Analyze performance trends using statistical methods and data mining.
• Perform root cause analysis and provide actionable recommendations to leadership.
• Prepare risk monitoring reports for senior management and stakeholders.
• Gather requirements, map processes, and track key deliverables to deadlines.
• Monitor industry trends and credit risk practices to improve collections.

Skills

Analytic skills

Present findings

Adapt to new tools

Bachelor's degree in quantitative

3+ years analytics

SAS/SQL/Python

Program management

Education

Bachelor's degree in a quantitative discipline

Advanced degree preferred

Tools

SAS

SQL

Python

Job description

Credit Risk Collections Strategy – Consumer & Community Banking - Senior Associate

Wilmington, DE, United States

Job Information

• Job Category Risk Analytics/Modeling
• Business Unit Consumer & Community Banking
• Locations 301 N Walnut St, Wilmington, DE, 19801, US
• Job Schedule Full time

Job Description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real‑world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best‑in‑class.

As a Senior Associate within the Credit Risk Collections Team, you will play a pivotal role in identifying, assessing, and mitigating risks to ensure we operate within established risk parameters and achieve long‑term performance goals for Chase Card Services. We are looking for someone who will bring energy, curiosity, a willingness to learn, and a desire to do the right thing. This particular position will be responsible for providing oversight and integration of Strategic Co‑brand Initiatives and centralized activities supporting our collections risk criteria working in close collaboration with various stakeholders within and outside card risk organization. This position offers significant cross‑functional exposure, working closely with operations, product, marketing, technology, and other teams to develop collections risk criteria, integrate new processes and capabilities, ensure robust oversight and controls and performance monitoring, and deliver significant value through increased collections. As part of the broader Card Collections Credit Risk Team, you will play a key role in shaping the future of our collections processes, lending products, and mitigating losses.

Job Responsibilities:

• Develop comprehensive analytics to measure and challenge key business initiatives and recommend innovative solutions
• Work independently and in teams to identify and assess performance trends, utilizing both statistical and data mining tools and quantitative methodologies
• Conduct root cause analysis to provide clear, actionable recommendations to senior leadership and various stakeholders
• Prepare and present detailed risk monitoring reports to senior management and stakeholders, ensuring clear communication of findings
• Gather requirements, map business processes, identify gaps, and track and manage key deliverables to meet demanding timelines
• Monitor internal and external behavioral data along with public information on industry trends, regulatory changes, and credit risk management best practices to continuously improve risk collections processes

Required qualifications, capabilities, and skills:

• Ability to logically structure and execute analyses using strong analytic, interpretive, and problem solving skills
• Ability to translate complex analysis into practical solutions and create concise presentations with sound business conclusions
• Ability to present findings to various levels of management
• Ability to adapt to new tools and technologies quickly, demonstrating a proactive approach to learning and applying innovative solutions
• A Bachelor’s degree or higher in a quantitative discipline (ex: Finance, Statistics, Economics, Mathematics, Engineering, Operations Research, among others)
• Minimum 3+ years of analytics experience
• Possess the drive to succeed, be results oriented, thrive in a fast‑paced environment, have high attention to detail, and independently make decisions
• Hands‑on experience on using at least two of the following tools: SAS, SQL, or Python
• Experience with timelines, program management, and project management

Preferred qualifications, capabilities, and skills:

• Related quantitative discipline preferred
• Advanced degree in Mathematics, Statistics, Economics, Finance, Engineering

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment‑based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs (https://careers.jpmorgan.com/us/en/how-we-hire/faqs) for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country‑specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.