Credit Resolution Specialist

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Credit Resolution Specialist to monitor and resolve accounts in credit status. This role requires analysis of accounts and ensuring compliance with payer requirements.

The ideal applicant should have a high school diploma, experience in credit resolution, and strong communication skills. The position involves auditing accounts and applying adjustments, ensuring accurate interactions with third-party payers.

Qualifications

• Minimum of one year in credit resolution or customer service.
• Experience in medical services or hospital accounts.
• Strong communication skills in oral and written formats.

Responsibilities

• Monitor and resolve accounts in credit status.
• Ensure compliance with government payers.
• Perform audits on accounts in credit status.
• Enter and apply adjustments up to $1,000.

Skills

Credit resolution processes

Customer service

Document imaging

Third-party payer insurance processes

MS Office suite

Education

High school diploma or equivalent

Job description

Summary

The Credit Resolution Specialist is responsible for monitoring and resolving accounts in a credit status assigned in their work queue. This role analyzes the account, confirms current charges have been properly adjudicated, and verifies that the payment by the payer and patient is accurate. Reports to department manager.

Essential Duties and Responsibilities

• Maintains compliance related to government payers by analyzing the account and taking the required action to resolve the credit.
• Analyzes account to determine the credit reason.
• Utilizes payer remits, payer websites, the billing system, and other resources to determine the reason and action required.
• Ensures, if two payers are involved, the correct primary/secondary payment is on file for each payer.
• Updates insurance information based on new information obtained, and requests claim submission for new payer.
• Enters and applies adjustments up to $1,000. Submits request for adjustments greater than $1,000 for approval and processing.
• Enter refunds to patient/parent/guarantor or payer up to $3,000. Submits request for refunds greater than $3,000 for approval and processing.
• Audits specified accounts in a credit status.
• Performs other duties as assigned.

Licenses and/or Certifications

None required

Minimum Education and Experience Requirements

• High school diploma or equivalent required.
• Minimum of one year credit resolution, customer service and document imaging acquired in a hospital patient account department, physician office or medical services organization.
• Experience with credit resolution functions from investigation, review and determination.
• Must have experience with third‑party payer insurance processes from verification, billing, coding and medical terminology.
• Ability to effectively gather and exchange information in both oral and written communication with proper grammar, spelling and punctuation.
• Experience working in a high‑volume environment with specific deadlines to accomplish tasks.
• Strong computer skills with experience utilizing MS Office suite required.

Working Conditions

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

Physical Requirements

Click here to view physical requirements.

Additional Information

Equal Employment Opportunity is the Law - click here for more information

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at [e-mail]

CHKDHS is an Equal Opportunity Employer.