Credit Release & Credit Specialist

Bray; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Bray Controls, part of Bray International, seeks a seasoned Credit Release & Credit Specialist in Houston to manage credit requests and release orders while balancing customer service with risk. The role partners with Sales and branch personnel to resolve account issues and ensure policy compliance.

You will monitor payment status, maintain accurate records, and escalate high-risk cases to management, supporting continuous improvement in credit hold processes.

Qualifications

• 5+ years in corporate collections or related credit experience.
• Bachelor’s degree preferred, relevant experience may substitute.
• 3–5 years in a multi-location processing environment using ERP systems.

Responsibilities

• Review and process credit-related requests from the shared inbox.
• Evaluate accounts and determine actions for credit-hold orders.
• Release orders per policy, approved limits, and payment status.
• Communicate with Sales/branches to resolve credit holds and fulfil orders.
• Research account status and supporting docs for credit decisions.

Skills

Excel proficiency

ERP experience

Cross-functional collaboration

Education

Bachelor's degree in accounting or related field

Tools

ERP software

Job description

13333 Westland East Blvd
Houston, TX 77041, USA

Description

Credit Release & Credit Specialist

Company: Bray Controls (a subsidiary of Bray International, Inc.)
Location: Houston, Texas
Work Schedule: Onsite, 5 days a week

Overview:

Bray Controls is seeking a seasoned Credit Release & Credit Specialist to join our dynamic team. This role is responsible for managing credit-related requests received through the shared inbox, including reviewing and releasing customer orders placed on credit hold while balancing customer service needs and company risk. The position partners closely with Sales, branch personnel, and internal stakeholders to resolve account issues, support order fulfillment, and ensure compliance with company credit policies.

Key Responsibilities:

• Review and process credit-related requests received through the shared inbox.
• Evaluate customer accounts and determine appropriate actions for orders placed on credit hold.
• Release orders in accordance with company credit policies, approved credit limits, and payment status.
• Communicate with Sales, branch personnel, and internal stakeholders to resolve credit hold issues and support timely order fulfillment.
• Research account status, payment activity, and supporting documentation to make informed credit release decisions.
• Monitor and prioritize incoming requests to meet service level expectations and provide excellent customer service.
• Maintain accurate records of credit decisions, account updates, and customer communications.
• Escalate high-risk, complex, or non-standard situations to management as appropriate.
• Provide guidance to internal teams regarding account status, credit policies, and order release requirements.
• Support continuous improvement efforts related to credit hold processes, workflow efficiency, and customer experience.

Qualifications:

• Minimum of 5 years of experience in corporate collections, specifically with standard invoicing and contract agreements.
• Bachelor’s degree in accounting or a related field is preferred, though relevant experience may substitute.
• 3-5 years of experience in a multi-location processing environment, ideally using an ERP system.
• Strong proficiency in Excel and experience with ERP software.
• Proven ability to grasp and retain new concepts quickly and complete tasks thoughtfully and efficiently.
• Excellent interpersonal skills to effectively interface with all levels of management and customers.
• Strong work ethic, attention to detail, and the ability to manage multiple tasks and meet deadlines.

Core Competencies:

• Computer literate, particularly with MS Office 365 applications.
• Exceptional oral and written communication skills.
• Business acumen and commercial sensitivity in securing prompt payments.

Why Work for Us?

At Bray International, you’ll be part of a family-owned business with over 30 years of engineered excellence. We offer:

• Competitive Pay Plans
• Comprehensive Benefits: Medical, dental, vision, life insurance, paid holidays, vacation, and a 401(k) plan with matching contributions.
• Healthy Work Environment: Smoke-free and drug-free workplace.
• Career Growth: Opportunities for professional development and advancement.
• Exceptional Company Culture: Join a collaborative team dedicated to innovative flow control solutions.

Additional Information:

• Bray campus is a smoke-free environment.
• Immigration sponsorship is not offered for this position.
• Staffing and recruiting agencies are not invited to submit unsolicited candidates for this job posting.

Join Bray International and be part of a dedicated team shaping the future of flow control solutions!

Thought Provoking

Capable of making others think deeply on a subject

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.