Credit Program Officer III - Consumer Credit

Bank of America; Westlake Village (CA); On-site; USD 108,000 - 149,000; Full time

Job summary

An established industry player is seeking a Credit Policy Program Officer to lead the implementation of credit policy changes across multiple systems. This role requires a proactive individual who can manage complex projects and ensure compliance with governance standards. The ideal candidate will possess extensive knowledge of credit policies and processes, along with strong leadership and communication skills. Join a dynamic team that values innovation and collaboration, where you can make a significant impact on the financial lives of clients and communities.

Benefits

Industry-leading benefits

Paid time off

Discretionary incentive eligibility

Qualifications

• 5+ years experience in Home Loans, Small Business, Consumer Card or Vehicle Lending.
• Extensive technical knowledge of Origination and Automated Underwriting systems.

Responsibilities

• Manage credit changes through implementation of Consumer Credit Policy.
• Work with Line of Business to ensure updates to standards and training.

Skills

Business Acumen

Credit and Risk Assessment

Policies, Procedures, and Guidelines Management

Underwriting

Written Communications

Change Management

Credit Documentation Requirements

Critical Thinking

Customer and Client Focus

Oral Communications

Attention to Detail

Collaboration

Consulting

Financial Analysis

Research

Education

High School Diploma / GED / Secondary School

Bachelor’s Degree or above

Tools

Microsoft PowerPoint

Microsoft Excel

SharePoint

SWFT

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Credit Policy Program Officer is responsible for the implementation of credit policy changes for standard and multiple systems and supporting tools. Responsible for governance routines, UCRA, standards, systems, tool updates, and communications. At time will assist in the recommendation and development of new credit policies. Functions as a liaison to internal departments and aids in surfacing gaps between written procedures and execution. Monitors and analyzes performance results, industry sources and internal requests on an ongoing basis. Subject Matter Expert for credit policy questions and projects. Extensive knowledge of credit policy, processes, product offerings, and credit evaluation tools required for Consumer Lending Lines of Business.

Consider this role if you:

• Are an independent thinker who is proactive and takes initiative to solve business problems

• Are a self-starter with the ability to think strategically and execute tactically

Role Responsibilities:

Manages credit changes through implementation Consumer Credit Policy. Works closely with Line of Business to ensure all standards, conditions, systems, calculators, worksheets and training are updated appropriately. Must be able to work independently and be self-starter. Must ensure that all necessary governance approvals are obtained and must follow established routines. Ensures that the changes are within the cost/benefit analysis and scope of the project. Decisions made during the project may have significant impact affecting more than project area. May be required to interact with management in many areas including Risk, Technology and Process Design. Requires an in-depth knowledge of the bank and overall operations environment so that project impact is well defined.

Required Qualifications:

• Highly organized, flexible/ adaptable
• Prior project management and/or process design experience
• Ability to expertly structure written and oral communications
• Drives execution - demonstrates action which leads to achieving sustainable resultswithin established timelines
• Ability to influence peers and partners for project work groups
• Communicate with impact with the ability to clearly and concisely target all levels
• Promotes innovation – creates innovation strategies and solutions
• Demonstrates ability to provide comprehensive solution to complex problems
• Detail oriented with ability to interpret data and compile in a meaningful way for intended audience
• Strong interpersonal skills
• Strong leadership skills to lead projects, programs and processes with significant business impact involving cross-functional teams
• Extensive technical or functional knowledge of Origination and Automated Underwriting systems that support Home Loans, Small Business, Consumer Card or Vehicle Lending
• Advanced Microsoft Office skills specifically PowerPoint, Excel, SharePoint, SWFT
• 5+ years experience in Home Loans, Small Business, Consumer Card or Consumer Vehicle Lending

Desired Qualifications:

• Prior experience in process design, establishing a governance structure, and/or transformation required
• Knowledge and understanding of Small Business and Consumer card
• Bachelor’s Degree or above

Skills:

• Business Acumen
• Credit and Risk Assessment
• Policies, Procedures, and Guidelines Management
• Underwriting
• Written Communications
• Change Management
• Credit Documentation Requirements
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Attention to Detail
• Collaboration
• Consulting
• Financial Analysis
• Research

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Glendale - 611 N Brand Blvd - Glendale Center (CA7504), US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - CT - Farmington - 70 Batterson Park Rd (CT2515) Pay and benefits information Pay range $108,100.00 - $148,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.