Credit Operations Leader: Scale Risk & AI Automation

Stripe, Inc.; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Stripe, Inc. is seeking a Credit Operations Manager to lead a global team and translate product strategies into scalable credit controls.

You will drive automation, risk mitigation, and operational excellence across Credit Operations, partnering with Credit Strategy, Product, Engineering, and Data Science. You will own hiring, coaching, and development, while aligning priorities with Stripe's broader risk framework and growth initiatives.

Qualifications

• 10–15 years of work experience in commercial credit underwriting.
• 3–5 years of experience leading credit risk or underwriting teams in a fast-paced, high-growth environment.
• Experience in financial risk modeling or cash-flow forecasting.
• Proven track record of building, leading, and developing high-performing teams, including setting goals and coaching.
• Strong strategic thinking and problem-solving skills with the ability to translate complex challenges into actionable solutions.
• Excellent communication and stakeholder-management skills across functions.
• Experience designing, launching, and scaling programs, products, or operational capabilities from planning through implementation and measurement.
• Experience using AI-enabled tools and partnering with technical and operational stakeholders to implement automation and change management.

Responsibilities

• Lead, motivate, and develop a high-performing Credit Operations team with clear goals and coaching.
• Assess current and future capability needs; partner on hiring and workforce planning.
• Set priorities aligned with broader strategy; translate into goals and operating plans.
• Evolve systems, processes, and operating model to improve decision quality and scale.
• Support product launches by assessing credit impact and defining controls.
• Collaborate with Risk leadership and cross-functional teams to prioritize investments.
• Test and implement automation using AI-enabled tools with quality controls.
• Define and manage operating metrics and SLAs with data-driven insights.
• Oversee vendor performance related to credit operations.

Skills

Commercial credit underwriting

Leadership

Risk modeling

Cash-flow forecasting

Strategic thinking

Communication

AI-enabled automation

Stakeholder management

Program design

Education

Bachelor's degree in a relevant field

Advanced degree or certification (preferred)

Tools

SQL

Job description

Stripe, Inc. is seeking a Credit Operations Manager to lead a global team and translate product strategies into scalable credit controls.

You will drive automation, risk mitigation, and operational excellence across Credit Operations, partnering with Credit Strategy, Product, Engineering, and Data Science. You will own hiring, coaching, and development, while aligning priorities with Stripe's broader risk framework and growth initiatives.