Credit Manager

BHF OPERATING COMPANY LLC; Sanford (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

BHF OPERATING COMPANY LLC in Sanford, FL is seeking an experienced Credit Manager to support branch operations. The role partners with the Sales Manager to drive customer accounts, ensure timely payments, and uphold company standards across store activities.

The position emphasizes coordinating staff, maintaining client relationships, and adhering to policies while supporting profitable operations at the local level.

Qualifications

• Two years’ experience in Rent-to-Own, retail or related customer service and account management.
• Experience handling collections and customer accounts.
• Proven ability to communicate effectively with employees and customers.
• Familiarity with POS systems and cash handling.
• Ability to plan, organize, delegate and follow up diverse tasks.

Responsibilities

• Acquire and maintain customers.
• Resell benefits of timely rental/lease renewal payments.
• Assist in managing store personnel and directing activities.
• Ensure compliance with federal, state, and local statutes and company policies.
• Prepare and review store reports and schedules.
• Manage customer accounts, inventory and cash assets.
• Follow monthly marketing plans and quality control standards.

Skills

Organizational skills

Collection skills

Communication skills

Multitasking

POS system

Professional appearance

Read/write communication

Negotiation

Task coordination

Job description

Job Details

Level: Experienced

Job Location: BHF 0032 - Sanford, FL 32773

Position Type: Full Time

Education Level: Not Specified

Job Category: Customer Service

Position Summary

The Credit Manager along with the Sales Manager are the second in charge at the individual branch location. The Credit Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations. The Credit Manager is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.

Principal Accountabilities

• Acquire and Maintain Customers
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments
• Assist in managing store personnel; may direct activities of one or more employees
• Compliance with all applicable federal, state and local statutes
• Decipher, prepare and review store reports
• Document all customer commitments
• Ensure company standards for renewals, delinquencies and store collections are satisfied
• Fill out paperwork for submission to corporate support
• Follow monthly marketing plans and maintain internal quality control standards
• Manage customer accounts
• Managing inventory and cash assets
• Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy
• All other duties deemed necessary for effective store management

Qualifications and Requirements

• Effective organizational skills
• Established collection skills
• Good communication skills
• Handle multiple priorities simultaneously
• Learn and become proficient in POS system
• Maintain professional appearance
• Must be able to read, write and communicate effectively in person and over the phone with employees and customers
• Negotiate and resolve conflict
• Plan, organize, delegate, coordinate and follow up various tasks and assignments
• Recognize and solve problems
• Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
• Regular and consistent attendance, including nights and weekends as business dictates

Education and Experience

Two years’ experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising.

General Physical Requirements

• Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
• Stooping, bending, pulling, climbing, reaching and grabbing as required
• Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
• Prolonged driving and standing
• Must be able to work in and outdoors in a variety of climates and weather conditions