Credit Manager

BHF OPERATING COMPANY LLC; Lakeland (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

BHF OPERATING COMPANY LLC is seeking a Credit Manager in Lakeland, Florida. This role involves managing store operations, ensuring compliance with company policies, and serving as a customer liaison. The ideal candidate will have strong organizational and communication skills, along with experience in customer service and account management.

The position requires lifting and moving merchandise and involves regular interaction with customers and employees. Applicants must demonstrate effective conflict resolution and multitasking capabilities.

Qualifications

• Must be able to read, write, and communicate effectively with employees and customers.
• Must maintain a professional appearance.
• Must be able to negotiate and resolve conflicts.

Responsibilities

• Assist in managing store personnel and direct activities of employees.
• Ensure compliance with company policies and quality standards.
• Document all customer commitments and manage customer accounts.

Skills

Effective organizational skills

Established collection skills

Good communication skills

Handle multiple priorities simultaneously

Proficient navigational skills

Education

Two years’ experience in customer service or account management

Job description

Position Summary

The Credit Manager along with the Sales Manager are the second in charge at the individual branch location. The Credit Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations. The Credit Manager is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.

Principal Accountabilities

• Acquire and Maintain Customers
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments
• Assist in managing store personnel; may direct activities of one or more employees
• Compliance with all applicable federal, state and local statutes
• Decipher, prepare and review store reports
• Document all customer commitments
• Ensure company standards for renewals, delinquencies and store collections are satisfied
• Fill out paperwork for submission to corporate support
• Follow monthly marketing plans and maintain internal quality control standards
• Manage customer accounts
• Managing inventory and cash assets
• Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy
• All other duties deemed necessary for effective store management

Qualifications / Requirements for Credit Manager

• Effective organizational skills
• Established collection skills
• Good communication skills
• Handle multiple priorities simultaneously
• Learn and become proficient in POS system
• Maintain professional appearance
• Must be able to read, write and communicate effectively in person and over the phone with employees and customers
• Negotiate and resolve conflict
• Plan, organize, delegate, coordinate and follow up various tasks and assignments
• Recognize and solve problemsMust have proficient navigational skills with a satisfactory driving record and meet insurability requirements
• Regular and consistent attendance, including nights and weekends as business dictates

Education and Experience

Two years’ experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising.

General Physical Requirements

• Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
• Stooping, bending, pulling, climbing, reaching and grabbing as required
• Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
• Prolonged driving and standing
• Must be able to work in and outdoors in a variety of climates and weather conditions.