Credit Manager

Xplora Search Group; Downingtown (Chester County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Xplora Search Group is seeking an experienced Credit & Accounts Receivable Manager to oversee credit, collections, AR, cash application, and related risk management functions. This role protects the company's financial interests while supporting profitable sales growth and strong customer relationships.

The ideal candidate will lead credit risk analysis, monitor exposure, set policies, manage collections including delinquent accounts, and coordinate with insurance and external partners to

Responsibilities

• Credit risk assessment and credit limit setting based on financial data.
• Lead collections for delinquent accounts to maximize cash recovery.
• Coordinate with insurance carriers and recovery agencies to maximize recoveries.
• Develop cash flow forecasts and financial reporting for decision making.
• Improve credit, collections, cash application, onboarding, and AR policies and processes.

Job description

Work Arrangement: 4 days on site, 1 day remote

Job Description

The Credit & Accounts Receivable Manager is responsible for overseeing the company’s credit, collections, accounts receivable, cash application, and related risk management functions. This position plays a critical role in protecting the company’s financial interests while supporting profitable sales growth and strong customer relationships.

Credit Risk Management & Financial Analysis

• Review and analyze customer financial statements, credit applications, trade references, payment histories, and other relevant information to assess creditworthiness and establish appropriate credit limits.
• Monitor customer credit exposure and recommend credit limit adjustments based on financial performance, payment trends, industry conditions, and overall business risk.
• Develop, maintain, and enforce credit risk policies, procedures, and internal controls designed to minimize bad debt exposure while supporting profitable sales growth.
• Identify emerging credit risks and proactively develop strategies to mitigate potential losses.
• Partner with Sales and Executive Management to balance revenue opportunities with acceptable levels of credit risk.
• Serve as a key resource to management and sales teams regarding customer credit decisions and risk exposure.

Accounts Receivable & Collections Management

• Lead and oversee collection activities for delinquent, past-due, and high-risk accounts to maximize cash recovery and minimize write-offs.
• Establish collection strategies and escalation procedures based on account risk, aging, customer history, and outstanding exposure.
• Oversee collection agency relationships and coordinate legal collection efforts when necessary.
• Negotiate payment arrangements, settlements, workout plans, and other resolutions that achieve favorable outcomes for the company while maintaining appropriate customer relationships.
• Monitor accounts receivable aging, DSO, collection effectiveness, and other key performance indicators.
• Develop proactive collection strategies to improve cash flow and reduce outstanding receivables.
• Identify trends and recurring issues contributing to past-due accounts and implement corrective actions.

Insurance Claims & Risk Recovery

• Initiate, manage, and monitor customer credit insurance claims.
• Maintain effective relationships with insurance carriers, recovery agencies, collection agencies, and other external partners.
• Ensure claims are filed accurately and within required deadlines, with complete supporting documentation.
• Coordinate with insurance providers, collection agencies, and legal counsel to maximize claim recoveries and minimize financial losses.
• Track claim status, recovery amounts, outstanding balances, and related financial impact.
• Identify opportunities to improve the company’s recovery processes and reduce credit-related losses.

Cash Flow Management & Financial Reporting

• Prepare and maintain cash flow forecasts and collection projections to support working capital planning and financial decision-making.
• Analyze accounts receivable trends, customer payment behavior, credit exposure, and portfolio performance to identify risks and opportunities.
• Develop and present recurring reports on credit exposure, collections performance, cash flow, bad debt reserves, aging, DSO, and other key credit and receivables metrics.
• Provide Executive Management with actionable insights and recommendations regarding customer credit risk, receivables performance, and cash flow.
• Monitor performance against established goals and develop action plans when results fall below expectations.
• Support financial forecasting, budgeting, and bad debt reserve analysis as needed.
• Oversee lien waiver administration and compliance requirements related to customer accounts and construction-related projects.
• Ensure proper documentation, tracking, and execution of lien waivers to protect company interests and support timely collections.
• Monitor contractual, legal, and regulatory requirements affecting credit and collections activities.
• Establish appropriate controls and documentation standards to minimize the company's financial and legal exposure.

Policy & Process Improvement

• Develop, document, implement, and continuously improve credit, collections, cash application, customer onboarding, and accounts receivable policies and procedures.
• Evaluate the Order-to-Cash process to identify inefficiencies, control gaps, and opportunities for automation.
• Lead process improvement and automation initiatives that increase efficiency, strengthen internal controls, improve reporting, and enhance the customer experience.
• Establish consistent processes and standards across applicable locations and departments.
• Support internal and external audit requests and ensure compliance with company policies, accounting practices, and internal controls.
• Maintain accurate and accessible documentation of policies, procedures, and controls.

Leadership & Team Management

Lead, manage, and develop a high-performing team responsible for: