Credit Manager

BHF OPERATING COMPANY LLC; DeLand (FL); In loco; USD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

BHF OPERATING COMPANY LLC in DeLand, FL is seeking a Credit Manager to oversee credit operations at the branch, assist the Sales Manager, and help drive profitable store performance.

The role requires overseeing collections, renewals, and customer accounts while coordinating with general management and store staff to meet company objectives.

Competenze

• Two years’ experience with Rent-to-Own, retail or similar customer service/account management.
• Proven ability to manage collections and renewals.
• Ability to read, write and communicate effectively in person and over the phone.

Mansioni

• Acquire and maintain customers and manage store accounts.
• Resell benefits of timely rental/lease payments and renewals.
• Assist in managing store personnel and coordinate tasks.
• Ensure compliance with federal, state and local statutes.
• Prepare and review store reports and daily schedules.
• Oversee inventories and cash assets; manage deliveries.
• Follow monthly marketing plans and maintain quality control.

Conoscenze

Organizational skills

Established collection skills

Communication skills

Multitasking

POS system

Professional appearance

Read/write/communicate

Negotiation

Delegation

Problem solving

Driving/insurability

Attendance & schedule adherence

Strumenti

POS system

Descrizione del lavoro

Job Details

Level: Experienced

Job Location: BHF 0034 - Deland, FL 32720

Position Type: Full Time

Education Level: Not Specified

Job Category: Customer Service

Position Summary

Position Summary

The Credit Manager along with the Sales Manager are the second in charge at the individual branch location. The Credit Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations. The Credit Manager is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.

Principal Accountabilities

• Acquire and Maintain Customers
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments
• Assist in managing store personnel; may direct activities of one or more employees
• Compliance with all applicable federal, state and local statutes
• Decipher, prepare and review store reports
• Document all customer commitments
• Ensure company standards for renewals, delinquencies and store collections are satisfied
• Fill out paperwork for submission to corporate support
• Follow monthly marketing plans and maintain internal quality control standards
• Manage customer accounts
• Managing inventory and cash assets
• Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy
• All other duties deemed necessary for effective store management

QualificationsRequirements for Credit Manager

• Effective organizational skills
• Established collection skills
• Good communication skills
• Handle multiple priorities simultaneously
• Learn and become proficient in POS system
• Maintain professional appearance
• Must be able to read, write and communicate effectively in person and over the phone with employees and customers
• Negotiate and resolve conflict
• Plan, organize, delegate, coordinate and follow up various tasks and assignments
• Recognize and solve problems
• Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
• Regular and consistent attendance, including nights and weekends as business dictates

Education and Experience

Two years’ experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising.

General Physical Requirements

• Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
• Stooping, bending, pulling, climbing, reaching and grabbing as required
• Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
• Prolonged driving and standing
• Must be able to work in and outdoors in a variety of climates and weather conditions.