Credit Evaluator Supervisor

University Of Michigan; Ann Arbor (MI); Hybrid; USD 58,000 - 63,000; Full time

Benefits offered by this job

Generous time off

Retirement matching

Health insurance

Life insurance

Long-term disability

Flexible spending accounts

Job summary

The University of Michigan is seeking a Credit Evaluator Supervisor to lead the Credit Evaluation team, ensuring accurate interpretation, evaluation, and posting of transfer credits to student records. The role requires strong systems experience and collaboration with campus partners.

Reporting to the Assistant Director of Processing and Credit Evaluation, you’ll navigate PeopleSoft, Slate CRM, and imaging software, while occasionally providing in-person support to students.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• One year of supervisory experience.
• Advanced keyboarding skills; high level of accuracy and attention to detail.
• Demonstrated ability to work well among diverse coworkers.
• The ability to manage and organize complex information.
• Excellent analytical, problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to work with confidential information and technology.
• Microsoft Excel and Google Workspace experience.
• Demonstrated ability to interact with the public in an effective manner with complex/sensitive data.
• Ability to work independently and as a part of a team in a high volume, fast paced environment.

Responsibilities

• Supervise and support the Credit Evaluation team including scheduling and training.
• Interpret, evaluate, and post transfer credits per department rules and regulations.
• Respond to staff, faculty, and student inquiries regarding transfer credit.
• Manage technological support and troubleshoot issues within the Credit Evaluation area.

Skills

Supervisory experience

Advanced keyboarding

Attention to detail

Analytical skills

Written and verbal communication

Confidential data handling

Excel

Google Workspace

Public interactions with data

Independent and team work

Education

Bachelor's degree or equivalent

Tools

PeopleSoft

Slate CRM

Perceptive Content

Job description

The University of Michigan is a premier public research university with more than 53,488 students, including 35,358 undergraduates, and is firmly committed to serving the people of Michigan, and the world, through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value. U-M is in high demand, with a record 115,957 undergraduate first-year and transfer applicants in fall 2025 and 9,711 incoming undergraduate students enrolling.

Reporting to the Provost and Executive Vice President for Academic Affairs, the Office of Enrollment Management (OEM) manages U-M's enrollment function to efficiently optimize students' experiences throughout their engagement, from prospect to alumni. The division collaborates with campus partners, faculty, and staff in support of the university's mission.

OEM comprises a dedicated team of more than 200 full‑time staff members and more than 400 additional student and temporary staff and is structured in five operational units - the Office of Undergraduate Admissions, the Office of Financial Aid, the Office of New Student Programs, the Office of the Registrar, and OEM Administration. OEM strives to provide excellence in access and support to inspiring learners who will challenge the present and enrich the future.

Job Summary

The Office of Undergraduate Admissions is looking for a Credit Evaluator Supervisor to provide supervision and operational support for the Credit Evaluation area.

Reporting to the Assistant Director of Processing and Credit Evaluation, this position is responsible for interpreting, evaluating, and posting external transfer credit to student records in accordance with academic unit requirements and established departmental processes and procedures. The role requires a strong understanding of credit evaluation workflows and the ability to navigate multiple technology systems, including PeopleSoft Student Information System, Slate Customer Relationship Management (CRM), and Perceptive Content imaging software. The position may also provide face-to-face support to students for transfer credit.

Responsibilities*

• 40% - Supervise and support the Credit Evaluation team including, but not limited to: communicating office goals and productivity expectations, delegating work across the team utilizing reports, scheduling and executing the training for new staff, ongoing coaching and administering annual performance evaluations.
• 30% - Research, interpret, evaluate, and post transfer credit with regard to department/unit rules and regulations. Respond to staff, faculty, and student inquiries regarding transfer credit.
• 20% - Manages technological support and troubleshoots issues with programs within the Credit Evaluation area, including but not limited to the Transfer Credit Equivalency database.
• 10% - Collaborates with campus partners on the policies, technologies, and strategies used to manage the evaluation of credit across offices.Provide additional support to other areas of the office on an as‑needed basis

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience.
• One year of supervisory experience
• Advanced keyboarding skills; high level of accuracy and attention to detail
• Demonstrated ability to work well among diverse coworkers
• The ability to manage and organize complex information
• Excellent analytical, problem‑solving and decision‑making skills
• Excellent written and verbal communication skills
• Demonstrated ability to work with confidential information and technology.
• Microsoft Excel and Google Workspace experience
• Demonstrated ability to interact with the public in an effective manner with complex/sensitive data.
• Ability to work independently and as a part of a team in a high volume, fast paced environment.

Desired Qualifications*

• Minimum of two years of experience in a production‑oriented office is preferred.
• Prior experience with the evaluation of transfer credit
• Experience working with customer relations management (CRM) tools, such as Slate.
• Experience working within student database systems, such as PeopleSoft.
• Knowledge of University of Michigan policies and procedures.
• Experience handling the routing of materials/data through complex workflows.
• Prior experience evaluating and posting transfer credit.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Generous time off.

A retirement plan that provides two‑for‑one matching contributions with immediate vesting.

Many choices for comprehensive health insurance.

Life insurance.

Long‑term disability coverage.

Flexible spending accounts for healthcare and dependent care expenses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

$58,000.00 - $63,000.00