Credit Dispute Case Processor

U.S. Bank; Fargo (ND); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid vacation

Job summary

U.S. Bank in the Fargo area is seeking a Credit Disputes specialist to research, process, and resolve card dispute cases amid a high-volume daily workload. You’ll review supporting documents, manage correspondence, and ensure timely resolution in line with procedures.

The role involves direct customer interaction, multi-system navigation, and meeting deadlines in a fast-paced environment. Requires a high school diploma and several years of related experience; on-site at one of our posted

Qualifications

• High school diploma or equivalent required.
• Four years or more of operations services related work experience preferred.

Responsibilities

• Review and process dispute claims.
• Handle dispute and fraud referrals.
• Review customer documentation.
• Research account activity.
• Manage case-related correspondence.
• Resolve rejected items and complete callbacks.
• Ensure timely case resolution following procedures and regulations.
• Interact with customers via outbound and inbound calls as needed.

Skills

Communication

Time management

Attention to detail

Multi-system navigation

Education

High school diploma or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role supports the Credit Disputes portfolio and is responsible for researching, processing, and resolving credit card dispute cases while managing a high-volume daily inventory of work.

• Reviewing and processing new dispute claims
• Handling dispute and fraud referrals
• Reviewing customer documentation
• Researching account activity
• Managing case-related correspondence
• Resolving rejected work items
• Completing customer callbacks
• Ensuring timely case resolution in accordance with established procedures and regulatory requirements

Employees are responsible for balancing new incoming work assignments with existing inventory, managing multiple priorities, and meeting required deadlines in a fast-paced environment.

The role requires frequent navigation of multiple systems and applications while maintaining accuracy and productivity.

This position includes direct customer interaction. Employees regularly place outbound calls to cardholders and may also receive transferred or inbound customer calls to gather information, provide case updates, and resolve customer concerns.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Basic Qualifications

• High school diploma or equivalent
• Four years or more of operations services related work experience

Preferred Skills/Experience

• Ability to effectively communicate and build relationships with both external and internal customers
• Strong time management, organizational, and prioritization skills with the ability to manage a high-volume workload and meet established deadlines
• Strong attention to detail and ability to follow established procedures while maintaining productivity and accuracy
• Experience navigating multiple systems simultaneously and learning new technologies
• Ability to work independently while collaborating effectively with team members, mentors, and leadership

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

Equal Opportunity & Background Checks

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $20.00 - $24.38

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.