Credit Counselor

Community Housing Innovations Inc; City of White Plains (NY); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Flexible spending account

401(k) retirement plan

Life insurance

Paid time off

Job summary

Community Housing Innovations, Inc. (CHI) in White Plains, NY seeks a Credit Counselor to provide one-on-one financial counseling and practical action plans for mortgage readiness. The role emphasizes HUD compliance, grant regulations, and workshop outreach.

The position requires evening and some weekend availability with travel across CHI’s service area. A BA/BS in finance or related field and 2+ years in counseling is preferred; HUD certification within six months is encouraged.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Human Services, Social Work or a related field preferred.
• Minimum of two years in financial counseling, credit counseling, banking, housing counseling, or related field.
• Knowledge of consumer credit, personal finance, budgeting, debt management, credit reporting and fair lending practices.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written, verbal, interpersonal and presentation skills.

Responsibilities

• Provide one-on-one financial counseling to assist clients with credit building and repair.
• Develop individualized Financial Action Plans with measurable goals.
• Educate clients on understanding credit reports, credit scoring models and factors affecting creditworthiness.
• Review credit reports and recommend strategies to improve financial stability and mortgage readiness.
• Monitor client progress and revise action plans as needed.
• Maintain detailed case notes and accurate client records in CHI’s system.
• Travel 40–50% for client counseling and outreach activities.
• Represent CHI at community outreach events and workshops.

Skills

Analytical skills

Organizational skills

Problem-solving

Public speaking

Interpersonal skills

Communication

Education

Bachelor’s degree in Finance, Business Administration, Human Services, Social Work or related field

Tools

Microsoft Office Suite

Client management software

Job description

WHO IS CHI?Community Housing Innovations (CHI) is a not for profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.WHAT DOES CHI OFFER?CHI employs a team of hard working, compassionate people who want to give back to others in their community. We are proud to offer:Generous Paid time offPersonal and Sick DaysHealth insurance and health reimbursement accountDental and vision plansFlexible spending accountAFLAC supplemental insuranceDependent Care Spending AccountCommuter Transit and Parking AccountWorking Advantage, Employee Perks401(k) retirement planLife insuranceEmployee Assistance ProgramMonthly trainings and career development plansJOB SUMMARYThe Credit Counselor provides comprehensive financial capability and credit counseling services to individuals and families seeking to improve their credit profile. This position delivers one-on-one counseling, develops individualized financial action plans and provides education on credit management and consumer financial protection.The Credit Counselor plays a critical role in helping clients achieve measurable financial outcomes while ensuring compliance with HUD requirements, grant regulations and agency policies. The position also supports community outreach, financial education workshops and partnerships that expand access to financial empowerment services. A critical aspect of this role is maintaining client files in audit-ready condition and accurately documenting all counseling activities in accordance with funding requirements.This position is based in White Plains and requires evening and occasional weekend availability, as well as travel throughout CHI's designated service area.Pay: $27.88 an hour, $57,990.40 annuallyFLSA: Non Exempt.Schedule: 9am to 5pm Monday through Friday. This position requires flexibility which may include evening and weekend availability.Location: White Plains NYJOB-RELATED DUTIES – ESSENTIAL FUNCTIONSThese duties are essential and specific to the successful implementation of this position.Demonstrate the ability to effectively manage competing priorities while consistently meeting agency expectations for productivity, client engagement, quality assurance, program outcomes and regulatory compliance.Conduct client intake by gathering and reviewing required documentation.Conduct comprehensive financial capability assessments, including but not limited to:Credit reports and scoresHousehold income and expensesDebt obligationsBanking relationshipsSavings and financial goalsDevelop individualized Financial Action Plans with measurable goals and strategies to improve clients' financial well-being.Provide one-on-one financial counseling to assist clients with:Credit building and repairImproving credit scoresIdentity theft preventionConsumer financial protectionEducate clients on understanding credit reports, credit scoring models and the factors that impact creditworthiness.Review credit reports and recommend strategies to improve financial stability and mortgage readiness.Monitor client progress through regular follow-up counseling sessions and revise action plans as needed.Assist clients in resolving credit reporting issues and understanding their rights under applicable consumer protection laws.Provide referrals to internal and external community resources when additional services are needed.Maintain detailed case notes and accurate client records within CHI's client management system.Complete HUD Housing Counselor Certification within six months of employment if not already certified.Develop and update financial education curriculum, presentations and educational materials.Collect, review and maintain all required client documentation.Maintain organized electronic and paper client files in compliance with HUD, grant and agency requirements.Ensure all client files remain audit-ready.Enter timely and accurate case notes into CHI's client management system.Track client outcomes, performance measures and program goals.Prepare monthly, quarterly and annual reports as required by management and funding agencies.Maintain confidentiality of all client and agency information.Ensure compliance with HUD regulations, Fair Housing laws, Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA) and all applicable funding requirements.Participate in quality assurance reviews and program monitoring activities.Remain current on industry best practices, financial counseling standards and regulatory changes.Outreach & Community Engagement:Represent CHI at community outreach events, financial education workshops, resource fairs, networking events and partner meetings.Lead engaging in-person and virtual presentations on credit for community organizations, employers, financial institutions and prospective clients.Serve as a confident and effective public speaker, presenting educational workshops and seminars to audiences of varying sizes while facilitating discussion and responding to participant questions in a professional and engaging manner.Build and maintain relationships with financial institutions, nonprofit organizations, employers, government agencies and referral partners.Promote CHI's credit counseling, homeownership and housing retention programs through community engagement and outreach activities.Develop marketing materials designed to increase participation in CHI's programs.Collaborate with internal departments to ensure clients receive comprehensive services and referrals.Travel throughout CHI's designated service area approximately 40–50% of the time for client counseling, community outreach, workshops, presentations, networking events and partner meetings.Evening availability approximately three evenings per month for financial education workshops, homebuyer orientations, seminars and community presentations.Occasional weekend availability required to support outreach events, educational workshops, expos, and agency initiatives.Valid driver's license and reliable personal transportation required. Mileage will be reimbursed in accordance with CHI policy.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTSEducation and Experience:Bachelor’s degree in Finance, Business Administration, Human Services, Social Work or a related field preferred.Minimum of two (2) years of experience in financial counseling, credit counseling, banking, housing counseling, or a related field.Knowledge of consumer credit, personal finance, budgeting, debt management, credit reporting and fair lending practicesStrong analytical, organizational, and problem-solving skills.Excellent written, verbal, interpersonal and presentation skills.Demonstrated ability to confidently speak in public and lead educational presentations, workshops, seminars, and community meetings both in person and virtually.Ability to communicate complex financial concepts in a clear, engaging, and easy-to-understand manner for audiences with varying levels of financial knowledge.Comfortable presenting to both small and large groups.Ability to build rapport with individuals from diverse backgrounds.Proficiency in Microsoft Office Suite and client management software.Valid driver's license and reliable personal transportation.Preferred Qualifications:HUD Certified Housing Counselor or ability to obtain certification within six months of employment.Accredited Financial Counselor (AFC), Certified Credit Counselor (CCC) or comparable financial counseling certification preferred.Equal Employment Opportunity Employer (EEOE)Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.