Credit & Collections Specialist - Remote

Sharecare; Madison (WI); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading digital health company in Madison is seeking a skilled Credit and Collections Specialist to manage account balances and ensure company revenues. The role involves resolving billing inquiries, managing outstanding invoices, and maintaining documentation. Candidates should have at least 2 years of relevant experience and strong communication skills. This position fosters teamwork and requires adept organizational capabilities.

Qualifications

• Minimum 2 years of Accounts Receivable and/or Collections experience.
• Experience in handling escalated research situations.

Responsibilities

• Collect and manage outstanding invoices for an assigned portfolio.
• Provide resolution of billing inquiries and disputes.
• Identify and resolve collection issues promptly.

Skills

Excellent verbal and written communication skills

Intermediate knowledge of MS Outlook, MS Word, and MS Excel

Self-starter adaptable to fast-paced changes

Ability to function in a collaborative environment

Exceptional organizational and communication skills

Education

High school diploma/GED required

Associate degree in a business-related field preferred

Job description

Overview

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

We are looking for a competent Credit and Collections Specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the collection and resolution of account balances of an assigned portfolio.

Essential Job Functions

• Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio.
• Provide resolution of issues related to billing inquiries, disputes.
• Identify, research, and resolve collection issues in a timely manner.
• Provide assistance with unidentified payment applications.
• Meet company deadlines for month end close responsibilities.
• Assist with updating and improving documentation of policies and procedures related to assigned responsibilities.

Specific Skills/Attributes

• Excellent verbal and written communication skills
• Intermediate knowledge of MS Outlook, MS Word, and MS Excel.
• Self-starter capable of adapting to meet fast paced and changing business needs.
• Ability to function in a collaborative, team-oriented environment.
• Able to work effectively with all levels of management.
• Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities.

Qualifications

• Minimum 2 years of Accounts Receivable and/or Collections experience
• High school diploma/GED required (Associate degree in a business-related field preferred)
• Experience in handling escalated research situations

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn’t discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factor.