Credit/Collections Associate III - Senior Associate/Credit & Collections

Iron Mountain; Harrisburg (Dauphin County); Remote; USD 1,000; Full time

Job summary

Iron Mountain seeks a Credit/Collections Associate III to enhance collections strategies and resolve billing disputes effectively. This remote role requires strong analytical and communication skills, with a commitment to accuracy and problem-solving. Join us to make an impact while ensuring customer satisfaction and maintaining financial stability.

Benefits

Benefits from the first day

2 weeks of PTO

Qualifications

• Minimum 4 years experience in collections, dispute resolution, or billing.
• Proven effectiveness in portfolio management and dispute resolution.
• Detail-oriented with advanced software skills.

Responsibilities

• Manage a portfolio of accounts and minimize delinquency.
• Contact customers regarding their invoices and disputes.
• Document calls and efforts in Oracle for collections.

Skills

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Education

High School Diploma / GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Credit/Collections Associate III - Senior Associate/Credit & Collections

Job Profile Summary

Position Highlights:

• Remote job (working eastern time zone) Must be located in North America.

• Compensation: $ 24.90/hr

• Benefits start from your first day + 2 weeks of PTO

Minimizes financial risk to the organization by assessing and advising on payment history and creditworthiness of prospective and existing customers. Liaises with corporate customers and other departments to resolve collections problems. May collect and negotiate terms of payment on overdue accounts.

Job Level

Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks

Works with a limited degree of supervision within established procedures, regularly provides guidance to others.

The Credit/Collections Associate III performs activities involving the collection of accounts that are delinquent. Analyze account status and determine appropriate action while embodying Iron Mountain’s core values, performance and productivity standards. Partner closely with internal stakeholders to resolve any customer service issues trends through proactive interactions. In addition, the Credit/Collections Associate III serves as a role model for other collections agents in their vertical and is available to assist and guide the agents on issues/questions which can be handled without the input of the Collections Resolution Lead or Collections Vertical Manager.

RESPONSIBILITIES :

● Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management

● Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.

● Ability to identify issues causing delay in payment

● Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue

● Maintain working partnership with District, Area, Division and Corporate teams

● When necessary escalate collection issues to Collections Resolution Lead and/or Collections Vertical Manager

● Gain a comprehensive understanding of various Collections systems

● Knowledge and adherence to Iron Mountain policy and procedures – department and company standards

• Take ownership of reporting needs for the assigned vertical, as requested by the Collections Research Lead and/or Collections Vertical Manager and assist in developing, maintaining and updating reports to guide implementation of collections strategies and improve collectors performance as needed

• Strong analytical and problem-solving abilities to resolve complex billing and dispute issues

• Excellent communication and negotiation skills, both written and verbal

• High attention to detail and ability to manage multiple tasks simultaneously

● Perform Collections Department projects as directed by management

● Challenge yourself to raise the bar for excellence in customer service and collections

• Stay updated with trends and changes in government billing and collections practices

REQUIREMENTS :

● High School Diploma / GED (or higher)

• Minimum 4 years experience in collections, dispute resolution, billing or revenue cycle management

• Proven effectiveness in dispute resolution and collections portfolio management

● Willingness to learn

● Thrive as a team player in a fast-paced environment

● Excellent communication skills – both verbally and written

● Detail-oriented

● Advanced level ability with commonly used software; Microsoft Excel, Outlook, Word and Internet Browsers

● Strong typing skills

● Problem-solving skills which require exercising independent judgment

● Clear Criminal reference check

#CR

Category: Finance

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0089108