Credit & Collections Associate

Oldcastle BuildingEnvelope; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits at low cost to员工

PTO and floating holidays

Performance-based raises and bonuses

Training

Job summary

Oldcastle BuildingEnvelope in Dallas seeks a detail-oriented Credit and Collections professional with 3-5 years of experience to manage a portfolio of accounts, resolve payment issues, and provide insights through aging reviews.

The ideal candidate is organized, proactive, and communicates effectively, with strong Excel skills; SAP experience and knowledge of the construction industry are a plus.

Qualifications

• 3–5 years of credit and collections experience.
• Proficient in Excel; able to run aging reports.
• Experience with Experian and Dun & Bradstreet.
• Knowledge of lien laws is a plus.

Responsibilities

• Monitor aging receivables and collect on outstanding payments.
• Manage accounts and resolve payment issues promptly.
• Perform reconciliations and investigate discrepancies.
• Collaborate with Sales to resolve disputes.
• Communicate with customers to resolve balances.
• Prepare collection letters and lien documents as needed.
• Track lien and bond deadlines and escalate risks.
• Maintain credit records and monitor customer creditworthiness.
• Respond to inquiries about credit and billing.
• Handle email requests (waivers, billing issues, short pays).
• Maintain DSO and current-collection metrics.
• Escalate high-risk accounts to Credit leadership.

Skills

Credit & collections experience

Excel proficiency

Strong communication

Time management

Education

High School Diploma

Bachelor's degree preferred

Tools

Excel

SAP

Experian

Dun & Bradstreet

Job description

Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.

Job Description

We are seeking a detail-oriented Credit and Collections professional with 3-5 years of experience to join our team. This role will manage an assigned portfolio of accounts, resolve payment issues, and provide actionable insights through regular aging reviews.
The ideal candidate is highly organized, proactive, and an effective communicator with strong Excel skills. Experience with SAP and the construction industry is a plus.

Key Responsibilities

• Monitor aging receivables and conduct collection calls to secure outstanding payments
• Manage assigned accounts and ensure timely resolution of payment issues
• Perform account reconciliations and investigate discrepancies
• Partner with Sales to resolve disputes and customer issues
• Communicate directly with customers to resolve outstanding balances
• Prepare collection letters, notices of intent to lien, and lien documentation as needed
• Track lien and bond claim deadlines and elevate risks as necessary
• Monitor customer creditworthiness and update customer records
• Respond to customer inquiries related to credit and billing
• Manage and resolve email requests (waivers, billing issues, short pays, references, etc.)
• Maintain key performance metrics (DSO and % Current) within assigned portfolio
• Escalate high-risk accounts to Credit leadership

Support Responsibilities

• Provide coverage for team members during absences
• Assist the Collections Manager with additional tasks as needed

Qualifications

• 3-5 years of Credit and Collections experience
• Intermediate proficiency in Microsoft Office Suite, especially Excel
• Experience with credit reporting tools (Experian, Dun & Bradstreet)
• Knowledge of lien laws is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and time management abilities
• High attention to detail and accuracy
• Ability to work independently and manage multiple priorities
• Comfortable collaborating with internal teams and external customers
• Positive, professional attitude with a customer-focused mindset
• Familiarity with the construction industry is a plus
• High School Diploma or equivalent required; college degree preferred

Key Attributes

• Strong attention to detail
• Ability to negotiate and resolve issues
• Effective multitasking and prioritization skills
• Team-oriented mindset with strong collaboration skills
• Ability to analyze and resolve complex problems

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.