Credit & Collection Supervisor, NY Metro District

KONE; New Jersey; Hybrid; USD 105,000 - 146,000; Full time

Job summary

A global leader in building solutions is seeking a Credit & Collection Supervisor for the NY Metro District. The ideal candidate will manage debt recovery processes, develop strategies, and lead a team to ensure timely customer payments. A bachelor's degree and 5+ years of experience in collections are essential. The role offers a competitive salary and various benefits including flexible hours and a comprehensive health plan.

Benefits

Competitive salary

Flexible work schedule

401K Employer Match

Medical, Prescription, Dental and Vision Insurance

Tuition Reimbursement

Paid Time Off & Holidays

Qualifications

• 5+ years of progressive experience in collections or accounts receivable management.
• 3+ years leadership experience in a collections or finance-related role is preferred.
• Certifications in credit and collections management are a plus.

Responsibilities

• Oversee the organization's debt recovery process for a district.
• Ensure timely payments from customers and maintain financial stability.
• Develop collection strategies and manage a team.

Skills

Strong communication and negotiation skills

Leadership and team management abilities

Analytical thinking and problem-solving skills

Knowledge of financial regulations and debt collection practices

Ability to handle difficult conversations with professionalism and empathy

Understanding of credit policies and collection laws

Familiarity with accounting principles and financial reporting

Strong project management and organization skills

Education

Bachelor's degree in Finance, Accounting, Business Administration or related field

Tools

Collection software

CRM systems

Job description

Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as our Credit & Collection Supervisor for KONE Americas NY Metro District in US?

• Do you enjoy preparing and presenting reports on collection activities and financial performance?
• Does leading and managing a team to ensure they are proficient in collections motivate you?
• Do you thrive in areas where you work with complex accounts and customers to resolve escalated disputes?
• Are you skillful with technological tools such as proficiency in collection software and CRM systems?
• Do you demonstrate a passion for handling conversations with professionalism and empathy?
• Are you committed to provide high level attention to detail and accuracy?

If you answered YES to these questions, then we have an amazing opportunity for you!

Location of position: anywhere within the NY Metro District (ideally near Long Island City, Manhattan, Warren, Philadelphia)

No Relocation considered for this role

As our Credit & Collection Supervisor, you will be responsible for the organization's debt recovery process for a district, ensuring timely payments from customers, and maintaining financial stability. You’ll develop collection strategies, managing a team, and ensuring compliance with relevant laws and regulations. You will also be accountable for achieving key strategic goals and implementing business plans.

You will bring 5+ years of progressive and successful experience in collections or accounts receivable management to KONE (3+ years leadership experience in a collections or finance-related role is preferred). You will use the knowledge gained through your bachelor’s degree; preferably in Finance, Accounting, Business Administration, or a related field (certifications in credit and collections management are a plus).

Other Hiring requirements:

• Strong communication and negotiation skills.
• Leadership and team management abilities.
• Analytical thinking and problem-solving skills.
• Knowledge of financial regulations and debt collection practices.
• Ability to handle difficult conversations with professionalism and empathy.
• Understanding of credit policies and collection laws.
• Familiarity with accounting principles and financial reporting.
• Strong written and verbal communication skills.
• Strong project management and organization skills.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role in NYC/Long Island City location is $105,500.00 - $145,100.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

We will also consider candidates in the following areas. Below are the different ranges applicable to those locations:

• Warren area hiring range: $97,100.00 - $133,500.00
• Philadelphia area hiring range: $90,300.00 - $124,200.00

Variable Compensation

KONE Annual Bonus plan based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.