Credit Bureau Reporting Specialist (Metro 2 & eOscar)

Yrefy, LLC; Phoenix (AZ); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

100% Employer-Paid Medical Insurance

401(k) with 4% Company Match

Health and dental insurance

Student Loan Repayment Assistance

Career Growth Opportunities

Job summary

Yrefy, LLC is seeking a Credit Reporting & Loan Servicing Specialist in Phoenix, AZ. This role involves validating credit data, resolving disputes, and managing customer inquiries.

The ideal candidate has experience in consumer lending and strong organizational skills. Join a fast-growing fintech committed to helping borrowers with student loan solutions and offering a variety of benefits including full medical coverage and unique growth opportunities.

Qualifications

• 1-3 years of experience in loan servicing, consumer lending, financial services, collections, or credit reporting.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Review and validate account data for monthly credit bureau reporting.
• Research and investigate consumer credit disputes.
• Respond to borrower inquiries via phone and email.

Skills

Detail-oriented

Data accuracy

Communication skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Excel

Job description

$23.00 - $27.00 per hour | Full-Time | Phoenix, AZ

Become a Credit Reporting Expert at Yrefy

Yrefy is a fast‑growing private fintech company helping borrowers and co‑borrowers find relief from the burden of student loan debt through innovative refinancing solutions.

We're looking for a detail‑oriented Credit Reporting & Loan Servicing Specialist who has experience with consumer lending, loan servicing, credit reporting, Metro 2 reporting, or dispute investigations. This is a unique opportunity to build expertise in a highly specialized area of financial services while making a meaningful impact on borrowers' financial futures.

If you enjoy solving complex account issues, researching discrepancies, ensuring data accuracy, and working in a collaborative environment, we'd love to meet you.

What You'll Do

Credit Reporting & Compliance

• Review and validate account data for monthly credit bureau reporting
• Research and investigate consumer credit disputes
• Process and document ACDV and eOscar dispute responses
• Monitor reporting exceptions and coordinate corrections
• Partner with Compliance and Operations teams to maintain reporting accuracy

Loan Servicing & Account Management

• Research borrower accounts and payment history
• Reconcile payments and account transactions
• Process account updates and maintenance requests
• Support loan modifications, settlements, and account adjustments

  Customer Support

  • Respond to borrower inquiries via phone and email
  • Research and resolve account‑related questions
  • Provide professional, timely customer service
  • Support servicing and collections teams as needed

  Required Qualifications

  • High school diploma or equivalent
  • 1-3 years of experience in loan servicing, consumer lending, financial services, collections, or credit reporting
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office, including Excel and Outlook
  • Ability to manage multiple priorities in a fast‑paced environment

  Preferred Qualifications

  • Experience with Metro 2 reporting
  • Experience with eOscar dispute processing and ACDV investigations
  • Consumer credit reporting experience
  • Experience using loan servicing platforms or CRM systems
  • Associate's or Bachelor's degree

  Benefits Include

  • 100% Employer‑Paid Medical Insurance for Employees and Their Entire Family (including Mayo Clinic access)
  • 401(k) and Roth Plan with 4% Company Match and Immediate Vesting
  • Dental Insurance
  • Vision Insurance
  • Company‑Paid Life Insurance
  • Company‑Paid Short‑Term and Long‑Term Disability Insurance
  • Fully Paid Lifetime Fitness Membership (with qualifying attendance)
  • Student Loan Repayment Assistance
  • Education Assistance Programs
  • Catered Friday Lunches
  • Fully Stocked Snack Kitchens
  • Fun, Team‑Oriented Office Environment
  • Career Growth Opportunities with a fast‑growing fintech company