Credit Bureau Disputes Account Specialist

J.P. Morgan; Elgin (IL); Hybrid; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Credit Bureau Disputes Account Specialist, where you'll manage credit reporting disputes and ensure compliance with federal regulations. This hybrid role offers the chance to collaborate with internal partners, address exceptions, and enhance credit reporting processes. Your leadership and communication skills will be vital in fostering a culture of excellence and client focus. Be part of a team that values quality service and contributes to the financial community's success.

Qualifications

• 1+ year of credit reporting-related experience is required.
• Strong client focus and problem-solving abilities are essential.

Responsibilities

• Conduct complex research on credit reporting disputes.
• Communicate effectively with customers and agencies.

Skills

Credit Reporting Experience

Customer Service Experience

Leadership Skills

Communication Skills

Problem-Solving Abilities

Ability to Work Under Pressure

Tools

MS Office (Excel, Word)

Credit Bureau Systems

Job description

Are you ready to make a significant impact in the world of credit reporting? In this role, you will have the opportunity to specialize in Card dispute processing, with the potential to expand your expertise to Auto, Consumer, and Home disputes. You will collaborate with internal partners to address exceptions and ensure our credit reporting processes are efficient and effective. Your contributions will directly impact our customers and the broader financial community.

Job Summary
As a Credit Bureau Disputes Account Specialist within our Credit Bureau Operations team, you will play a crucial role in managing credit reporting disputes and ensuring compliance with federal regulations. You will work closely with our team to provide timely and accurate responses to credit inquiries, fostering a culture of excellence and client focus. Your leadership and communication skills will be key in driving our success and maintaining our reputation for quality service.

Job Responsibilities:
• Conduct complex research on credit reporting disputes.
• Communicate effectively with customers and consumer reporting agencies.
• Ensure compliance with federal regulations such as FCRA and FACT.
• Provide job coaching and support to team members.
• Perform staff administration duties in the absence of the manager.
• Maintain high standards of quality and production.
• Navigate credit bureau systems proficiently.
• Apply problem-solving and decision-making skills.
• Multi-task in a fast-paced environment.

Required Qualifications, Capabilities, and Skills:
• One year of credit reporting-related experience.
• One year of customer service experience.
• Strong leadership and communication skills.
• Ability to work under pressure in a complex environment.
• Proficiency in MS Office (Excel, Word).
• Advanced PC navigation skills.
• Strong client focus and problem-solving abilities.

Preferred Qualifications, Capabilities, and Skills:
• Knowledge of federal regulations governing credit reporting.
• Experience in dispute research and resolution.
• Analytical skills for reporting metrics.

Additional Information:

• This is a Hybrid Role
• This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
  

About the company

J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.