Credit Balance Specialist

Guidehouse; Lewisville (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Credit Balance Specialist to manage and resolve credit balances while responding to internal and external inquiries. The ideal candidate will have a strong background in customer service and finance, possessing skills in attention to detail and problem-solving, contributing to a supportive workplace culture.

Benefits

401(k) Retirement Plan

Tuition Reimbursement

Short-Term & Long-Term Disability

Corporate Sponsored Events

Personal Development Opportunities

Qualifications

• High School Diploma / GED or relevant equivalent experience.
• 1-3 years of experience in healthcare, finance, or customer service.
• Knowledge of billing, coding, and finance-related duties.

Responsibilities

• Resolve credit balances and process refund requests.
• Respond to patient inquiries and update demographic information.
• Maintain clear and complete account notes.

Skills

Attention to detail

Customer service

Problem-solving

Communication

Education

High School Diploma / GED

Relevant equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

The Credit Balance Specialist will manage credit balance workloads and respond and follow-up on external and internal inquires in a timely manner.

• Timely and accurately resolves credit balances.
• Process internal and external refund requests.
• Identify trends and escalate where appropriate.
• Maintain accurate, clear, concise and complete account notes and other relevant information.
• Respond to requests for information and resolve accounting discrepancies.
• Resolves unidentified payments through research.

Client Responsibility :

• Research and respond to all patient inquiries received by telephone and mail.
• Update patient demographic information and initiate account adjustments.
• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

What You Will Need :

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
• 1-3+ years working within the following sectors : healthcare, insurance, business, finance or customer service.
• Working knowledge can be of the following : insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice To Have :

• Credit balance experience within a hospital background
• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications to include Word and Excel.
• Ability to initiate and follow through on projects and work independently with minimal supervision.

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What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include :

• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental / Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [emailprotected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [emailprotected] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [emailprotected] . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.