Credit Assistance Specialist 1st Shift Kennesaw GA

Bank of America; Kennesaw (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Credit Assistance Specialist to provide vital support for deceased clients. This role involves managing sensitive accounts, negotiating repayment solutions, and delivering exceptional client service while adhering to compliance standards. The ideal candidate will thrive in a dynamic team environment, demonstrating empathy and problem-solving skills. Join a company committed to fostering a diverse and inclusive workplace that prioritizes employee well-being and growth, offering a fulfilling career with opportunities to make a significant impact.

Benefits

Competitive benefits

Flexible work environment

Opportunities for growth

Diverse and inclusive workplace

Qualifications

• 1+ years of Collections & Recovery experience required.
• Strong communication, empathy, and problem-solving skills are essential.
• Demonstrated organizational skills in a fast-paced environment.

Responsibilities

• Handle inbound & outbound calls for CVL product, addressing deceased client cases.
• Negotiate repayment arrangements while adhering to compliance guidelines.
• Perform account maintenance functions for deceased customers.

Skills

Active Listening

Attention to Detail

Client Solutions Advisory

Oral Communications

Account Management

Adaptability

Collaboration

Data Collection and Entry

Interpret Relevant Laws, Rules, and Regulations

Liquidity Management

Education

High School Diploma / GED / Secondary School

Tools

Office applications (Excel)

UCRS

RAMS

Masterqueue

Marlin

Probate Finder

Job description

Credit Assistance Specialist 1st Shift Kennesaw GA page is loaded

Credit Assistance Specialist 1st Shift Kennesaw GA

Apply locations Kennesaw time type Full time posted on Posted 2 Days Ago job requisition id 25020188

Job Description:

J ob Profile Summary

This job is primarily responsible for providing credit assistance solutions and account maintenance functions to deceased or potentially deceased clients. Key responsibilities include handling both inbound & outbound calls for the CVL product at any stage of delinquency or risk, including pre-charge off and recovery, as well as performing various account maintenance functions associated with deceased customer servicing & collections. The ideal candidate someone who is dependable, can adapt to frequent changes, and is able to work effectively as part of a team. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, detail oriented actions, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Job Description:
This job is responsible for providing credit assistance and solutions on Consumer Vehicle Lending loans where the bank has been notified of a deceased client. Key responsibilities include handling inbound & outbound calls for the CVL product at any stage of delinquency or risk, including pre-charge off and recovery, as well as various account maintenance functions associated with deceased customer servicing processes. The ideal candidate someone who is dependable, can adapt to frequent changes, and is able to work effectively as part of a team. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

·

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Responsibilities:

· Speaks with both delinquent and non-delinquent clients to determine arrangements to resolve vehicle loans in instances where the bank has been notified of one or more deceased borrowers

· Negotiate repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable

· Determines the right solution for the client while staying within collections compliance guidelines

· Work cohesively in a dynamic team environment to accomplish shared goals, with a clear commitment to contributing to overall team success

· Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct

· Works daily list of newly opened deceased customer cases through Marlin to perform protective maintenance actions within collections systems of record and mail appropriate correspondence

· Achieves quality standards and meets key performance indicators

· Works an established list of accounts on multiple collections systems, auto-dialer, or manual calling and helps mitigate losses

· Performs account maintenance functions that can include estate claim work, repossession review and assignment, and protective maintenance within applicable systems of record and workflow tools for deceased or potentially deceased customers.

Required Qualifications:

· 1+ years Collections & Recovery experience

· Current or previous customer delight experience

· Demonstrated organization skills in a fast-paced environment including ability to multitask and attention to detail, including with quality score results

· Strong communication, empathy, and problem-solving skills

· Goal driven and results oriented

· Ability to work well in a team-oriented environment

· Ability to embrace change

· Proficiency with Office application such as Excel

Desired Qualifications:

· Current or recent Consumer Vehicle Lending Collections experience desired

· Previous Estate/Deceased Customer servicing experience a plus

· Proficiency in applications; UCRS, RAMS, Masterqueue, Marlin, Probate Finder

Skills:

· Active Listening

· Attention to Detail

· Client Solutions Advisory

· Oral Communications

· Account Management

· Adaptability

· Collaboration

· Data Collection and Entry

· Interpret Relevant Laws, Rules, and Regulations

· Liquidity Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

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Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
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Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
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4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
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6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.