Credit and Collections Specialist - Tampa Corp

ICP Group; Tampa (FL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading manufacturer in the coatings and sealants industry seeks a Collections Specialist for its Tampa office to manage customer accounts and ensure timely collections. The ideal candidate will have a background in collections with excellent customer service skills, fostering strong relationships while handling disputes effectively. This role supports a hybrid work environment requiring three days a week in the office, contributing positively within a dynamic team.

Qualifications

• Prior experience in credit and collections or billing is required.
• Basic understanding of the accounting and order-to-cash cycle.
• Able to manage time and meet deadlines.

Responsibilities

• Maintain close customer relationships to ensure timely payments.
• Identify financial trends and proactively address customer issues.
• Collaborate with sales and customer service teams for optimal collections.

Skills

Attention to detail

Customer service skills

Communication (written and verbal)

Education

Associate degree in finance or accounting

Tools

YayPay

Microsoft Office (Excel, Word, Teams)

Job description

Innovative Chemical Products Group (ICP) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the building and construction end markets. Founded in 2015 by a private equity firm, ICP has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America providing products which encompass the “building envelope” from roof to flooring and outdoor spaces. ICP is headquartered in Andover, MA and Tampa, FL and has manufacturing and distribution sites in the US, Canada, the UK, Australia and Japan.

We are looking for an energetic and experienced Collections Specialist to join our finance team. As part of our team, you will be responsible for resolving customer questions and issues, reviewing credit limits and ensuring timely collections for your customer portfolio. Our ideal candidate can have tough discussions with customers, while building strong relationships. The Accounts Receivable team works collaboratively and values contributors who make working together fun.

This position is based in Tampa, FL and requires the AR Specialist to be in the office 3 days per week (hybrid work schedule)

Responsibilities:

• Maintain close customer relationships to ensure prompt payment per terms.
• Identify trends that may indicate customer financial difficulties and proactively address.
• Provide insights and suggestions for credit limits. Review customers that go on credit hold.
• Collaborate with the sales, billing, customer service and cash applications teams to set up customers for success and address issues.
• Share opportunities for process improvements as a key member of the AR team.
• Document activity in YayPay and apply team processes in collection efforts.
• Support audits and internal projects, as needed.

Job qualifications:

• Prior experience in credit and collections, cash applications or billing.
• Associate degree in finance or accounting, preferred but not required.
• Basic understanding of accounting and order to cash cycle, including invoices, debits, credits and internal controls.
• Working knowledge of systems: ERPs, Microsoft Office (Excel, Word, Teams), Customer Portals.
• Experience with a cash collections system like YayPay.
• Customer service skills, including written and verbal communications, to handle disputes and queries with both internal and external customers.
• Strong attention to detail and accuracy.
• Able to work independently and with a team.
• Demonstrates a positive attitude and takes a proactive approach.
• Able to manage time and work towards deadlines.

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status