Credit and Collections Specialist II

Tireco, Inc; Gardena (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading tire distributor is seeking a Credit and Collections Specialist II in Gardena, CA. This role involves managing accounts, analyzing payment issues, and maintaining excellent customer relations. Ideal candidates will have over 3 years of relevant experience and strong problem-solving skills.

Benefits

Sick Time - 5 days

Vacation Time - up to 2 weeks in first year

Paid and Floating Holidays

Premium-FREE Medical and Dental options

Vision Insurance

401(k) with company matching

Life Insurance

Discounts on Tires and Wheels

Opportunity for advancement

Qualifications

• 3+ years' experience in Accounts Receivable or credit functions.
• Experience in corporate collections and managing a large customer base.
• Experience in a high-volume call center environment.

Responsibilities

• Monitor soft hold orders to ensure resolution.
• Communicate delays and issues with Warehouse/Sales Representatives.
• Train and develop new team members.

Skills

Time management

Problem solving

Customer service

Job description

Tire Distributor Xperts HQ - Gardena, CA

Salary Range: $24.00 - $26.50 Hourly

Description

JOB TITLE : Credit and Collections Specialist II

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also enjoy a full suite of benefits including :

• Sick Time - 5 days
• Vacation Time - Earn up to 2 weeks in your first year of employment
• Paid and Floating Holidays
• Premium-FREE Medical and Dental coverage options
• Vision Insurance
• 401(k) with company matching
• Life Insurance
• Discounts on Tires and Wheels
• Opportunity for advancement

WE WANT TO HEAR FROM YOU IF YOU

• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITIES :

• Monitor soft hold orders and ensure items are addressed within a reasonable timeframe
• Analyze situations and make quick judgment calls in the best interest of the company while maintaining customer relationships
• Communicate release delays and non-release issues with Warehouse/Sales Representatives promptly
• Address causes of holds and resolve issues with Specialist I to avoid recurrences
• Generate and monitor weekly aging reports, identify, address, and resolve issues such as:

Slow Payers - change in payment trend / Red Flags

• Accounts rolling over into 30+ days past due
• Accounts approaching credit line limits
• Accounts in need of reconciliation; ensure timely resolution
• Payment plans and special arrangements are on track
• Prioritize accounts needing resolution with Specialist I
• Proactively review and discuss concern accounts with management
• Document all communication in NetSuite, weekly summaries, and detailed aging reports; monitor progress with Specialist I
• Maintain clear and professional communication during collection efforts
• Make collection calls with the aim to preserve and improve customer relations
• Provide excellent customer service to internal team members and external customers
• Respond promptly and professionally to calls, emails, MS Teams, and Twist messages
• Monitor statement processing
• Prepare files for accounts assigned to third-party collection agencies and monitor balances until paid or accounts are closed
• Train and develop new team members
• Schedule and communicate coverage
• Perform other tasks and special projects as assigned

REQUIRED QUALIFICATIONS AND SKILLS :

• 3+ years' experience in Accounts Receivable, credit functions, or a customer service-oriented role
• Experience in corporate collections and managing a large customer base
• Experience in a high-volume call center environment
• Preferred industry experience: tire/wheels, auto parts, manufacturing, distribution