Credit and Collections Coordinator I

Service Experts; Richardson (TX); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Pay

Paid Time Off

Medical, Dental, Vision Insurance

401(k) Retirement Plan with company %

Life and disability insurance

Training opportunities

Resumo da oferta

Service Experts is seeking a Billing Specialist to support internal Operations by preparing, validating, and loading customer data into the MSD billing system. You will handle batch and payment processing, file transfers, and exception resolution while collaborating with multiple departments to meet service levels.

The role requires 2+ years in billing, strong communication skills, and a data-driven mindset. A BBA or related experience plus MS Office proficiency are essential.

Qualificações

• Minimum 2 years experience working with billing processes related to customer billing.
• Self-starter with strong interpersonal and conflict resolution skills.
• Excellent written and oral communications skills.
• Ability to quickly form relationships and interact effectively in a complex environment.
• Strong desire to understand operations and root causes of issues.
• Strong ability to multi task and work under tight timelines.
• Strong organizational and time-management skills.
• Ability to understand financial impacts and back-end banking environments.
• Ability to prioritize deliverables and work with various people at all levels.

Responsabilidades

• Consolidate reports from databases to produce, validate, and load customer origination data into billing systems.
• Prepare and execute Batch processing files, and Payment processes.
• File Transfer Management between internal and external vendors.
• Resolve exceptions and escalations by identifying root cause and implementing solutions.
• Interact with other departments to resolve escalations across channels.
• Liaison with vendors to enforce SLAs and establish partnerships.
• Conduct account research and support for Billing, Payment & Collections across systems.
• Prepare monthly Billing and Payment processing for Residential and Commercial customers.
• Create and maintain reports and reporting functions regularly.
• Periodic letter mailing and bill messaging for regular or emergency situations.
• Support process improvement and drive change initiatives.
• Develop SME capability within internal systems and services.
• Maintain up-to-date internal process documentation.
• Assist other departments to achieve service levels and project objectives.
• Lead or participate in projects as assigned.
• Perform similar duties as needed.

Conhecimentos

Billing processes

Data analytics

Queries

Interpersonal skills

Communication (written/oral)

Root cause analysis

Multi-tasking

Relationship building

Time management

Formação académica

BBA or equivalent

Ferramentas

MS Office

Word

Excel

Visio

Access

SQL Server

TOAD

Descrição da oferta de emprego

Welcome!

This position is responsible for executing tasks that will support various internal and external Operations groups. The successful candidate’s primary responsibilities will include: preparing, validating, and processing customer data load files, and load into the Service Experts primary customer billing system MSD. Other various functions of the role include processing transactions, files and batches related to payments, billing and rate management as well as researching and resolving exceptions and escalations in these key areas. The Billing Specialist will also play a key role in contributing towards Service Experts success by meeting business objectives, improving the performance of internal operation, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

Key Responsibilities

• Consolidate reports from various databases to produce, validate, and load customer origination data into billing and financial systems
• Prepare, validate and execute Batch processing files, and Payment processes
• File Transfer Management between internal and external vendors
• Resolve exceptions and escalations by identifying root cause, implementing solutions and fixing customer accounts
• Interact with other departments to resolve escalations over multiple channels
• Liaison with key vendors to enforce service level agreements while establishing partnerships
• Conduct account research, resolution and support for Billing, Payment & Collections, which includes research in various systems and requests from various functions across the organization
• Prepare and ensure completion of monthly Billing and Payment processing for Residential and Commercial Customers
• Create and maintain reports and reporting functions on a regular basis
• Periodic letter mailing to support various internal and external groups; Prepare, validate and execute any bill messaging or inserts required in regular or emergency situations
• Demonstrate a commitment to process improvement while providing recommendations and driving change
• Foster and develop the capability to be a ‘Super User’ for internal systems while cultivating a position as a Subject Matter Expert within various Service Experts systems
• Maintain and ensure documentation of internal processes are up to date
• Support other departments to achieve production service levels and any on-going project objectives
• Lead and participate in projects as assigned
• Perform similar or other duties as needed or assigned

Qualifications

• Minimum 2 years experience working with billing processes related to customer billing
• BBA or equivalent post-secondary education or related experience in data analytics and queries
• Self-starter with strong interpersonal and conflict resolution skills
• Excellent written and oral communications skills
• Ability to quickly form relationships and interact effectively in a complex environment
• Strong desire to understand operations and root causes of issues
• Strong ability to multi task and work under tight timelines
• Strong organizational and time-management skills
• Ability to understand financial impacts and back-end banking environments
• Ability to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectives
• Flexibility to adapt to changing and competing priorities
• Experience handling multiple billing systems and exceptions management
• Minimum five years of experience in a combination of operational environment, process improvement, financial analysis or other roles that focus on root cause analysis, development and implementation of controls and procedures
• Ability and consistent exercise of understanding and appreciation of the “Big Picture” while executing change for projects and tasks in line with corporate Strategic Initiatives and Objectives
• Experience executing internal billing processes is an asset
• Experience working with external bill print providers is an asset
• Superior working knowledge of Microsoft Office Applications such as Word, Visio, Excel and Access(or similar Office programs) is mandatory
• Working knowledge of SQL applications such as SQL Server and TOAD is an asset.

Benefits

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

• Minimum Experience: 0 - 2 years
• Minimum Education: High School Diploma/GED Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]