Credit Analyst & Process Optimization Specialist

Daimler Truck Financial Services USA LLC; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

401k with company match

Paid vacation

Paid holidays

Parental leave

Healthcare plans

Tuition assistance

Wellness programs

Employee assistance program

Job summary

Daimler Truck Financial Services USA LLC is seeking a detail-oriented credit analyst to evaluate retail and lease applications and manage Canadian credit portfolio responsibilities. The role requires communication in English and French with dealers and customers.

The position covers U.S. and Canadian operations, with opportunities to contribute to process improvements, risk management, and customer service excellence in a dynamic financial services environment.

Qualifications

• BS/BA and preferably 0-2 years of relevant experience, or 4 years of relevant experience in lieu of a degree.
• 1 year hands on experience with credit analysis and underwriting.
• 1 year of experience in Finance, Truck Discounting, Truck Remarketing, Fleet Services, Collections, Customer Service.
• Experience with Microsoft Office Suite.

Responsibilities

• Analyze, investigate, and decision retail and lease applications, including applications within the Canadian credit portfolio.
• Communicate credit decisions to dealers via phone and eCredit Pro in both English and French, as required.
• Negotiate conditioned approvals and alternative structures with dealers.
• Build positive working relationships with assigned dealers and regions, including Canadian dealer partners.
• Provide courteous, consultative, and timely customer service to dealers in both English and French, where applicable.
• Work with District Finance Managers on buying strategies for assigned dealerships to ensure proper credit risk and return are achieved.
• Support District Finance Managers in communicating the Daimler Truck Financial Services value proposition.
• Validate application information, collect additional data, and collaborate with the discounting team to resolve funding discrepancies while ensuring compliance with applicable U.S. and Canadian credit policies and procedures.
• Work first-payment defaults and follow up on customers coming off extensions. Act as a liaison between collections and dealers.
• Travel to assigned dealerships to review business performance in conjunction with District Finance Managers (5%).
• Support continuous improvement initiatives by identifying opportunities for process enhancement, automation, risk mitigation, and operational efficiencies within U.S. and Canadian credit operations.

Skills

Credit analysis

Underwriting

Finance experience

Microsoft Office

Communication skills

Education

BS/BA degree

Tools

eCredit Pro

Microsoft Office Suite

Job description

Daimler Truck Financial Services USA LLC is seeking a detail-oriented credit analyst to evaluate retail and lease applications and manage Canadian credit portfolio responsibilities. The role requires communication in English and French with dealers and customers.

The position covers U.S. and Canadian operations, with opportunities to contribute to process improvements, risk management, and customer service excellence in a dynamic financial services environment.