Credit Analyst Assoc

Dayforce US, Inc.; Minnesota; Remote; USD 50,000 - 80,000; Full time

Job summary

This innovative firm is seeking a Credit Analyst Associate to manage customer collections and disputes effectively. In this role, you'll proactively enhance cash flow and customer satisfaction while collaborating with various internal teams. The ideal candidate will have a strong customer service orientation, excellent negotiation skills, and experience in accounts receivable. You'll utilize tools like NetSuite and Microsoft Office to streamline processes and ensure timely resolution of issues. Join a company that values diversity and offers opportunities for personal and professional growth, along with a supportive work environment.

Benefits

Comprehensive wellness initiatives

Excellent time away from work programs

Volunteer days

Competitive pay and benefits

Qualifications

• 3-5 years of customer service experience, preferably client-facing.
• Strong planning, organizational, and motivational skills required.

Responsibilities

• Manage customer accounts to improve cash flow and satisfaction.
• Research and resolve customer invoice disputes effectively.
• Collaborate with teams to close open accounts receivable.

Skills

Customer Service Orientation

Negotiation Skills

Planning and Organizational Skills

Accounts Receivable Experience

Interpersonal Skills

Education

BS/BA in Finance

BS/BA in Accounting

BS/BA in Business Administration

Tools

NetSuite

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Posted Monday, April 7, 2025 at 4:00 AM | Expires Sunday, June 8, 2025 at 3:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.

About the opportunity

The Credit Analyst Assoc is responsible for managing end-to-end collections and dispute resolution of an established portfolio of customer receivables. The Credit Analyst also provides support and assistance to internal stakeholders like Finance and business units within the organization.

What you’ll get to do

• Proactively manage customer accounts to improve DSO, cash flow, customer satisfaction, and retention.
• Research, analyze, negotiate, and resolve customer invoice disputes with prudent decision-making, including executing any required credits in the financial system.
• Collaborate with internal/external customers to reach agreed-upon solutions to resolve invoice-related disputes.
• Utilize NetSuite and other required system tools to assist with timely closure of AR Transactions. Alert appropriate internal contacts of any inaccuracies with data in required systems.
• Become knowledgeable in all products, services, contracting, billing sources, and pricing to aid in the closure of open receivables.
• Professionally manage and perform appropriate collection activities to close customer aging receivables.
• Work cross-functionally to resolve upstream process issues that delay the closure of open accounts receivable.
• Drive application of on-account cash transactions to open receivables through client notification and outreach.
• Ensure completion of various month-end tasks (doubtful debt provision report, updating dispute, cash unallocated, and credit note reports, etc.) per assigned portfolio.

Skills and experience we value

• Strong customer service orientation. 3-5 years customer service experience required, with a strong preference for external client-facing experience.
• BS/BA in Finance, Accounting, Business Administration, or equivalent work experience.
• Exposure to Global Collections.
• Must have strong planning, organizational, and motivational skills, be flexible, and work well under pressure.
• Comprehensive working knowledge of PC in a Windows environment, utilizing Microsoft Outlook, Word, and Excel.
• Excellent interpersonal and negotiation skills and a desire to work cross-functionally with other teams.
• Experience in Accounts Receivable, Billing, Customer Services, or related areas in a high-volume environment preferred.

What would make you really stand out

• Hands-on experience in Global Collection.
• Good customer service skills as handling clients globally.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life.