Credentialing Team Lead

Accentuate Staffing; Raleigh (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A national healthcare recruiting firm is seeking a Credentialing Team Lead in Raleigh, NC. The role involves leading the planning and administration of credentialing activities while ensuring exceptional service. Candidates should have a minimum of five years in professional roles, strong customer service skills, and prior experience in healthcare. This hybrid position offers flexibility with the opportunity to work remotely. The ideal candidate will have strong project management skills and a knack for building relationships.

Qualifications

• Minimum of five years of experience in administrative roles.
• Demonstrated experience leading projects and initiatives.
• Supervisory experience required.

Responsibilities

• Lead and support credentialing activities.
• Promote a customer-focused culture.
• Manage multiple projects and priorities.

Skills

Strong customer service skills

Advanced MS Office

CRM experience

Project management

Education

Bachelor’s degree or equivalent experience

Job description

Overview

Accentuate Staffing is currently recruiting for a Credentialing Team Lead for a nationwide healthcare company located in Raleigh, NC. This position is hybrid (2 days remote on Tuesdays and Wednesdays). This position is responsible for leading and supporting the planning, coordination, and administration of credentialing and continuing certification activities. This role oversees operational functions related to resident training, initial certification, registration processing, case management, and ongoing continuing certification activities to meet established workload, productivity, budget, and staffing goals.

Responsibilities

• Demonstrate a strong commitment to service excellence and consistently promote a customer-focused culture.
• Exhibit reliability and accountability for individual actions and team outcomes.
• Adapt effectively to rapidly changing priorities and organizational needs.
• Communicate clearly, professionally, and concisely with a diverse constituent base, both verbally and in writing.
• Build and maintain strong working relationships across internal teams, committees, board members, volunteers, and external partners.
• Apply logical and analytical thinking to problem-solving and decision-making.
• Manage multiple projects and priorities simultaneously while meeting deadlines.
• Maintain current technical knowledge and demonstrate a willingness to continuously learn and grow.

Requirements

• Bachelor’s degree preferred; an equivalent combination of education and relevant experience will be considered.
• Minimum of five (5) years of experience in progressively responsible professional or administrative roles this could include program eligibility, human resources, education/academia, medical office or hospital
• Demonstrated experience leading or managing projects and operational initiatives.
• Prior experience in healthcare, medical specialty certification boards, or nonprofit organizations strongly preferred.
• Supervisory experience is required.
• Strong customer service skills and experience is required
• Advanced MS Office and CRM experience is required