Credentialing Support Specialist — Remote & Travel

coporate computer; Denver (CO); Hybrid; USD 26,174 - 37,195; Full time

Job summary

Competency & Credentialing Institute (CCI) in CO, TX, and MN seeks a Credentialing Associate to be the frontline customer service representative, handling calls and emails during business hours, resolving inquiries, and guiding customers through CCI’s services.

The role includes remote responsibilities and periodic travel to professional events, engaging with customers in person, upholding professional standards, and collaborating with a team to support a mission-driven organization.

Qualifications

• Two or more years of customer service experience.
• Associate degree preferred but not required.
• Excellent written and verbal communication skills.

Responsibilities

• Answers inbound calls and emails to support candidates and certificants.
• Provides courteous, professional support meeting or exceeding customer expectations.
• Processes product orders, payments, and quality control procedures.
• Updates records and handles candidate registration entry across programs.
• Reviews candidate applications for eligibility and completeness; follows up with customers.

Skills

Communication skills

Analytical skills

Research skills

Seasonal availability

Hybrid work

Education

Associate degree

Job description

Competency & Credentialing Institute (CCI) in CO, TX, and MN seeks a Credentialing Associate to be the frontline customer service representative, handling calls and emails during business hours, resolving inquiries, and guiding customers through CCI’s services.

The role includes remote responsibilities and periodic travel to professional events, engaging with customers in person, upholding professional standards, and collaborating with a team to support a mission-driven organization.