Credentialing Specialists

Armada LTD; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

ARMADA LTD is seeking Credentialing Specialists in Milwaukee, WI to support IRS credentialing sites. You will manage appointments, issue PIV/Smart IDs and PAC/Access Cards, and maintain card inventories. Training on ICAM/USAccess will be provided, with travel up to 40% for nationwide credentialing support.

The role requires a High School Diploma and strong attention to detail, plus excellent customer service. Overtime exempt, with diverse shifts including days, nights, and weekends as needed.

Qualifications

• High School Diploma or equivalent required.
• Experience with USAccess or credentialing programs preferred.
• Willingness to travel nationwide to support onsite credentialing operations.
• Ability to complete online credentialing training and stay compliant.

Responsibilities

• View, manage, and check daily appointments in scheduling tools.
• Enroll and issue Identification Cards (PIV/Smart IDs, PAC/Access Cards).
• Perform certificate rekey, PIN reset, and card updates.
• Maintain credential inventory and log cards in CIT.
• Coordinate card distribution and activation with employees/contractors.
• Handle daily site reports and registrar/activator duties as needed.
• Travel up to 40% to support IRS credentialing and activation efforts.

Skills

Credentialing ops

USAccess knowledge

Travel readiness

PII handling

Customer service

Education

High School Diploma

Job description

Type: Full Time

Location: Milwaukee, WI

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require.

Security Clearance Required: N/A

CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT

Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following:

Duties & Responsibilities:

The Credentialing Specialists shall:

• View, manage, and check daily appointments in time trade scheduling tool
• Credentialing Specialists shall perform enrollment and Issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards,
• Perform Certificate Rekey, Pin Reset, and Card Update
• Credentialing Specialists shall perform card inventory and log cards on the Credential Inventory Tool (CIT)
• Store cards in a lockable container (file cabinet)
• Credentialing Specialists shall contact employees and contractors to schedule pick‑up and activate SmartID
• Credentialing Specialists shall issue PAC Cards and Access Cards
• Issue Pocket Commission Credentials Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction
• Credentialing Specialists shall keep a log of Cards issued and collected
• Perform Registrar and Activator duties as required
• Credentialing Specialists shall perform Card Custodian duties
• Credentialing Specialists shall mail SmartID Cards to Light Activation Kit Operators
• Applicant Communications regarding credential status
• Credentialing Specialists shall take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM
• Credentialing Specialists shall perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short‑term shiftwork to support the standard workday, night shift and weekend hours, shall be required
• Other duties as assigned.

Knowledge, Skills, and Abilities (KSAs):

• Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements.
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.
• Knowledge of PII handling and federal credentialing policies.
• Skill in managing daily credential operations, workstations and equipment.
• Strong customer service and communication skills.
• Skill in preparing and submitting daily site reports.
• Strong attention to detail and documentation accuracy.
• Ability to follow federal credentialing standards and procedures.

Minimum/General Experience:

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.

Minimum Education:

• High School Diploma, or equivalent

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

Special Notes: Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.