Credentialing Specialist III

Cisive; Maryland City (MD); A distancia; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote option

Descripción de la vacante

Cisive Inc. is seeking a Credentialing Specialist to perform credentialing and licensing research, data validation, and compliance checks for LicenseManager Pro and SanctionCheck. The role supports multiple units, with cross-training to meet evolving business needs.

The position may involve remote work with a shift in schedule for Philippine-based staff; strong attention to detail and proficiency in MS Office are essential.

Formación

• High school diploma or equivalent required; associate or bachelor’s degree preferred, for specific levels.
• Strong attention to detail and ability to follow structured processes.
• Experience in background screening, credentialing, or compliance research preferred.
• Proficiency with Microsoft Office Suite and case management systems.

Responsabilidades

• Research, verify, and input credentialing/licensure information according to client requirements.
• Learn and apply compliance standards and regulatory rules to ensure data accuracy.
• Document findings and maintain detailed case notes for leadership review.
• Support quality assurance through structured training and performance standards.
• Participate actively in training sessions, applying feedback to improve accuracy and speed.
• Ability to follow structured processes.

Conocimientos

Credentialing research

Data entry

Microsoft Office

Compliance knowledge

Educación

High school diploma or equivalent

Associate or bachelor’s degree preferred

Herramientas

Case management systems

Microsoft Office Suite

Descripción del empleo

We're committed to bringing passion and customer focus to the business. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.

Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.

Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

This role is responsible for executing credentialing and licensing research, data validation, and compliance checks that support LicenseManager Pro and SanctionCheck operations. In addition to core credentialing work, this role must be able to handle data entry across multiple units and be cross trained in various processes to serve as a flexible resource based on evolving business needs. For candidates hired into Global Shared Services Philippines, onsite work in Quezon City with a shifting schedule is required.

Key Responsibilities

• Support the team by demonstrating proficiency in data management and assisting with foundational knowledge and skills across processes that connect to related departments.
• Contribute to the evolving needs of the business by exhibiting flexibility and adaptability in performing a variety of tasks across multiple workflows.
• Research, verify, and input credentialing/licensure information according to client requirements.
• Learn and apply compliance standards and regulatory rules to ensure data accuracy.
• Document findings and maintain detailed case notes for leadership review.
• Support quality assurance through structured training and performance standards.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred, for specific levels.
• Strong attention to detail and ability to follow structured processes.
• Experience in background screening, credentialing, or compliance research preferred.
• Proficiency with Microsoft Office Suite and case management systems.

Credentialing Specialist I

• Entry-level role focused on learning the foundational workflows of LicenseManager Pro and SanctionCheck.
• Works under close supervision while building familiarity with platforms, policies, and client expectations.
• Complete assigned credentialing tasks with direct oversight from senior peers or Supervisor.
• Learn and follow structured workflows and quality review processes.
• Participate actively in training sessions, applying feedback to improve accuracy and speed.
• Ability to follow structured processes.
• Emerging computer and data-entry proficiency.
• Receptive to coaching and training.

Credentialing Specialist II

• Handle credentialing and sanction checks with minimal supervision.
• Apply policies and procedures confidently across different case types.
• Intermediate platform and workflow knowledge.

Credentialing Specialist III

• Trusted to resolve complex cases independently and contribute to process improvements.
• Mentor Specialists I and II, supporting their training and development.
• Partner with Supervisors and Quality team to identify process gaps and recommend improvements.
• Serve as a peer leader, modeling consistency in performance and professionalism.

Credentialing Specialist IV

• Subject matter expert and peer mentor who supports leadership in driving performance standards across the team.
• Mentor and coach peers across all levels to improve performance and quality.
• Track performance trends and provide informal peer-to-peer accountability.
• Partner with Supervisors on quality assurance, performance tracking, and process documentation.
• Contribute to a positive, high-performance culture by modeling ownership and accountability.
• Peer mentorship, coaching, and team coordination.
• Strong data awareness with ability to identify performance trends.
• High emotional intelligence, able to influence without formal authority.

This job operates in a professional office environment or remotely. This role routinely uses general office equipment. Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.