Credentialing Specialist

One Federal Solution; Philadelphia (Philadelphia County); On-site; USD 48,000 - 64,000; Full time

Job summary

One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program nationwide. You will perform credential enrollment, issuance, activation, inventory management, and customer support while ensuring compliance with established credentialing policies and security procedures.

The role involves supporting secure identity management operations at federal facilities across the United States and Puerto Rico, with responsibilities including appointments,

Qualifications

• High School Diploma required; equivalent experience may substitute.
• Prior administrative or operational support in a professional setting.
• Strong organization, communication, and customer service abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Capable of working independently with accuracy and attention to detail.

Responsibilities

• Support credential enrollment, issuance, activation, and lifecycle activities.
• Manage credential inventory and track issuance/return activity.
• Coordinate appointments and respond to applicant inquiries.
• Operate credentialing systems and equipment as directed.
• Maintain compliance with security procedures and policies.
• Provide clerical support, scheduling, and documentation maintenance.
• Assist with shipment of credentialing materials when required.
• Collaborate with teams to ensure timely credentialing processing.
• Record and report credentialing status and updates accurately.
• Assist with verification and background checks as needed.
• Support daily operations and quality assurance activities.

Skills

Organizational skills

Customer service

Communication skills

Multitasking

Attention to detail

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory management, and customer support activities while ensuring compliance with established credentialing policies and security procedures. This position supports secure identity management operations at federal facilities nationwide.

Key Responsibilities

• Support day-to-day credentialing operations at assigned federal facilities.
• Assist with enrollment, issuance, activation, and maintenance of identification credentials.
• Manage daily appointments using the credentialing scheduling system.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN reset, credential updates, and other credential lifecycle activities.
• Maintain credential inventory and accountability using credential inventory management tools.
• Secure credentials in accordance with established security requirements.
• Contact employees and contractors to coordinate credential issuance and activation appointments.
• Collect expired or terminated credentials and ensure proper disposition.
• Maintain accurate records of credential issuance, collection, and inventory activities.
• Perform Registrar, Activator, and Card Custodian responsibilities as assigned.
• Support shipment of credentialing materials and Light Activation Kits when required.
• Respond to applicant questions regarding credential status and issuance.
• Provide administrative support, documentation management, scheduling, and operational support.
• Ensure compliance with credentialing policies, security procedures, and quality standards.
• Perform additional identity management and credentialing duties as assigned.

Minimum Qualifications

• High School Diploma required. Four (4) years of directly related work experience may be substituted for the education requirement.
• Experience providing administrative or operational support in a professional environment.
• Strong organizational, customer service, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Experience supporting HSPD-12 or Personal Identity Verification (PIV) credentialing programs.
• Knowledge of FIPS 201, PKI, FICAM, or federal identity management processes.
• Experience using credentialing systems such as USAccess or similar identity management systems.
• Experience operating credentialing equipment, including Fixed Credentialing Units, Mobile Credentialing Units, Light Activation Kits, credential printers, scanners, laptops, and related hardware.
• Previous experience supporting federal government credentialing or security operations.

Clearance Requirements

Candidates must be eligible to obtain and maintain the required federal background investigation and credentialing requirements for this program, including:

• U.S. Citizen or Lawful Permanent Resident.
• Ability to satisfy federal background investigation requirements.
• Demonstrated federal tax compliance.
• Ability to obtain and maintain required federal credentials.

Work Location

This position supports credentialing operations at federal facilities nationwide. Assignments are available at multiple locations across the United States and Puerto Rico based on operational needs.

About One Federal Solution

One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS delivers expertise in acquisition, information technology, business operations, and professional services. We are committed to providing exceptional talent and mission-focused solutions that help our government partners achieve mission success.