Credentialing Official

Jet Propulsion Laboratory; United States; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wellbeing programs

Retirement plans

Paid time off

Learning opportunities

Rideshare support

Flexible schedule

Parental leave

Job summary

Jet Propulsion Laboratory in Pasadena, California, seeks a Credentialing Official within the Protective Services Division to oversee identity creation, enrollment, and badge credentialing for local personnel. You will manage badge lifecycle activities and ensure accurate records across access systems.

The ideal candidate brings strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment while coordinating with internal and external customers,

Qualifications

• Typically requires a High School diploma with a minimum of six years related experience.
• Associate degree with a minimum of one-year related experience.
• Strong understanding of government vetting & credentialing procedures (i.e., HSPD-12, NASA Procedural Requirements) preferred.
• Proficiency with Microsoft Office Suite and visitor management systems.
• Ability to learn, interpret, and explain governmental rules and procedures.
• Commitment to accuracy and attention to detail.
• Excellent communication and customer service skills.

Responsibilities

• Collection and processing of electronic fingerprints for identity verification and credentialing activities.
• Review and verification of documentation for accuracy, completeness, and eligibility for credential issuance.
• Manage badge lifecycle activities including renewals, replacements, updates, suspensions, and terminations.
• Maintain accurate records and update credentialing information in access management systems/databases.
• Facilitate and monitor online requests to ensure timely processing and compliance with federal security protocols.

Skills

Think logically

Prioritize work

Detail-oriented

Self-starter

Excellent customer service

Communication skills

Multitasking

Team collaboration

Education

High School diploma

Associate degree

Tools

Microsoft Office Suite

Visitor management systems

Job description

Job Details New ideas are all around us, but only a few will change the world. That’s our focus at JPL. We ask the biggest questions, then search the universe for answers—literally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your mission—your opportunity—is to seek out the answers that bring us one step closer. If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL. Located in Pasadena, California, JPL has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: we inspire passion, foster innovation, build collaboration, and reward excellence.

Responsibilities

JPL has been a critical part of space exploration since the beginning, with an unmatched history of creating groundbreaking advances in science and technology. Designing, building, and testing new technologies requires the support and expertise of security professionals to protect the personnel, physical assets, and intellectual property that make such breakthroughs possible.

In this position, you will be a member of the Protective Services Division’s Vetting & Credentialing Group (V&C) responsible for Local Center-Specific Access Management and will report to the V&C Supervisor. As a Credentialing Official you will oversee and facilitate identity creation, enrollment, and credentialing on-boarding/off-boarding for the local badge population.

• collection and processing of electronic fingerprints as part of identity verification and credentialing activities
• review and verifying documentation to ensure accuracy, completeness, and eligibility for credential issuance
• managing badge lifecycle activities, including renewals, replacements, updates, suspensions, and terminations
• maintaining accurate records and updating credentialing information in various access management systems and databases
• creating a welcoming environment, facilitating and monitoring online requests to ensure timely processing, and ensuring compliance with federal security protocols

The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to handle multiple tasks efficiently in a fast-paced environment. As a member of V&C, you will work within a collaborative team environment while taking independent action, analyzing problems, and providing focused solutions to effectively communicate information to various audiences orally and through written communication. The work is diverse, challenging, and requires well-developed interpersonal skills including empathy, patience, and flexibility to communicate with internal and external customers in a polite, courteous, and efficient manner at all times.

Required Qualifications

• Typically requires a High School diploma with a minimum of six years related experience
• Associate degree with a minimum of one-year related experience
• Solid understanding of government vetting & credentialing procedures (i.e., HSPD-12, NASA Procedural Requirements) is strongly preferred
• Thorough understanding in Microsoft Office Suite and visitor management systems
• think logically
• prioritize work assignments
• learn, apply, interpret, and explain provisions of governmental rules and department procedures
• evaluate situations accurately and take effective action
• input information accurately and efficiently into various databases
• Detail-oriented and a self-starter
• Willingness to perform a variety of tasks depending upon operational needs
• Demonstrate a positive and professional attitude with excellent customer service skills
• Ability to maintain a professional demeanor, using tact and good judgement in dealing with the public and all levels of the Lab workforce, including executive management, scientists and engineers, government civil servants, contractors, and foreign nationals
• The position is full-time and requires 100% on-Lab presence on a 9/80 schedule. Occasional adjustments may be required for special events or high-profile visits
• Must be a U.S. Citizen with a current/active Tier 3 background investigation (secret level)

Preferred Qualifications

• Experience working in a government or defense contractor setting
• Knowledge of enterprise physical access control systems and government facility security protocols
• Experience working with a Lenel access control system
• Proficiency in multiple languages is considered advantageous

Benefits

JPL has a catalog of benefits and perks that span from the traditional to the unique. This includes a variety of health, dental, vision, wellbeing, and retirement plans, paid time off, learning, rideshare, childcare, flexible schedule, parental leave and many more. Our focus is on work-life balance, and living healthy, fulfilling lives as we Dare Mighty Things Together.

• Health
• Dental
• Vision
• Wellbeing
• Retirement plans
• Paid time off
• Learning
• Rideshare
• Childcare
• Flexible schedule
• Parental leave

For benefits eligible positions, benefits are effective the first day of the month coincident with or immediately following the employee’s start date.

Salary

The typical full time equivalent annual hiring range for this job in Pasadena, California. $62,608 - $77,064

JPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, pregnancy or perceived pregnancy, gender, gender identity, gender expression, sexual orientation, protected military or veteran status or any other characteristic or condition protected by Federal, state or local law. In addition, JPL is a VEVRAA Federal Contractor. EEO is the Law. EEO is the Law Supplement Pay Transparency Nondiscrimination Provision The Jet Propulsion Laboratory is a federal facility. Due to rules imposed by NASA, JPL will not accept applications from citizens of designated countries or those born in a designated country unless they are U.S. Citizens, Legal Permanent Residents of the U.S or have other protected status under 8 U.S.C. 1324b(a)(3). The Designated Countries List is available here. Formed in 1936, the NASA Jet Propulsion Laboratory is a federally funded research and development center managed for NASA by the California Institute of Technology (Caltech.) JPL joined NASA as an FFRDC when the agency was founded in 1958. JPL helped open the Space Age by developing America’s first Earth-orbiting science satellite, creating the first successful interplanetary spacecraft, and sending robotic missions to the solar system. Today JPL continues its world-leading innovation, implementing programs in planetary exploration, Earth science, space-based astronomy and technology development while applying its capabilities to technical and scientific problems of national significance. Above all, we are explorers. At JPL we promote collaboration, innovation, integrity, and excellence in distinct academic areas. We turn ideas for science investigation into the reality of groundbreaking space missions, partnering with our strategic business teams to guide JPL into the future.