Credentialing Coordinator

Insight Global; United States; Remote; Full time

Job summary

A leading company in health services is seeking a Credentialing Coordinator for a 3-month contract role fully remote. The position involves managing credentialing processes, high-volume communications, and organizing documentation efficiently within a busy healthcare environment. Candidates should have a strong background in credentialing, excellent communication skills, and experience using Zendesk.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Experience with process-heavy tasks and provider verification.
• Proficient in handling high volume of tickets and communication.
• Familiarity with re-credentialing processes.

Responsibilities

• Check and address urgent tickets in Credentialing inbox.
• Monitor CredentialStream for expirable items and re-credentialing activities.
• Document all communications in Zendesk.

Skills

Credentialing Background

Communication Skills

Technical Skills

Healthcare Experience

Tools

Zendesk

Digital Credentialing Tools

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Direct message the job poster from Insight Global

Professional Recruiter at Insight Global

3 month contract

Fully Remote

Pay: $20-22hr

JOB DESCRIPTION

Day-to-Day Activities: • Start the day by checking the Credentialing inbox in Zendesk and addressing any urgent tickets. • Respond to providers and recruiters, processing requests for information and managing re-credentialing tickets. • Monitor CredentialStream for any expirable items that need action and address those not auto-verified by the system. • Conduct re-credentialing activities, including sending out emails and making phone calls to providers whose re-credentialing is due soon. • Track and manage administrative tasks related to re-credentialing. • Ensure all communications and actions are properly tagged and documented in Zendesk. • Maintain a high level of organization and efficiency to handle the high volume of tasks and communications. Responsibilities: • Manage Credentialing Inbox in Zendesk: • Handle term hold tickets. • Respond to providers and recruiters. • Process requests for information. • Manage re-credentialing tickets. • Action Expirable Items in CredentialStream (CS): • Address items not auto-verified by CS. • Continuously monitor CredentialStream. • Conduct Re-credentialing: • Execute email and call campaigns for re-credentialing phone calls near the due date. • Track re-credentialing administrative tasks.

REQUIRED SKILLS AND EXPERIENCE

Must Haves: • Credentialing Background: • Experience with process-heavy tasks. • Proficiency in provider verification, handling expired licenses, and documentation. • Familiarity with re-credentialing processes for providers within a 3-year cycle. • Communication Skills: • Proficient and well-spoken. • Skilled in making phone calls to providers regarding missing documentation. • Technical Skills: • Expertise in using Zendesk for communication with providers. • Experience with digital credentialing tools. • Ability to handle a high volume of tickets (100+ per day) and align with tagging items. • Healthcare Experience: • Experience in a high-volume healthcare environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Health and Human Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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