Credential Specialist (2 positions)

Pacific Lutheran University; Tacoma (WA); On-site; USD 45,000 - 50,000; Full time

Job summary

Pacific Lutheran University in Tacoma, WA, is seeking a Credential Specialist to support the Office of Academic Records, focusing on transfer credit evaluations and student record maintenance.

Responsibilities include reviewing transcripts, applying transfer credits to degree audits, and developing course equivalencies in Banner, TES, and ProcessMaker, while advising students and staff on transfer policies.

Qualifications

• Review transcripts and transfer credits for accuracy.
• Apply transfer credits to student records and degree audits.
• Develop and maintain course equivalency data in Banner/TES/ProcessMaker.
• Advise students, faculty, and staff on transfer policies.
• Collaborate with the Academic Records Evaluation Team on transcript evaluations.

Responsibilities

• Review transcripts and transfer credits for accuracy.
• Apply verified transfer credit to student records and degree audits (CAPP).
• Develop and maintain course equivalency data in Banner, TES, and ProcessMaker.
• Advise students, faculty, and staff on transfer policies and procedures.
• Grow transfer equivalency data for common partner institutions.

Skills

Attention to detail

Customer service

Communication skills

Organizational skills

Teamwork

MS Office / Google Apps

Education

Bachelor's degree

Higher education experience

High school diploma

Tools

Banner

TES

ProcessMaker

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Hiring Range: $21.50-$24.25 per hour, plus excellent benefits.

Location

Tacoma, WA 98447.

Department:

Department: Office of Academic Records

Posting Date:

Posting Date: 08/12/2026

Closing Date

Closing Date When a sufficient number of qualified applicants have been identified.

Work Schedule:

Monday – Friday, 8am – 5pm.
Possibility of limited remote work.

General Description:

The Credential Specialist provides high quality service as administrative support for the Office of Academic Records with an emphasis on credit evaluations of prospective and current students, development of course equivalency guide, and student record maintenance. This position also applies transfer credit updates for current students, processes course equivalencies, and supports other key unit functions. Reports to the Assistant Registrar for Transfer and Articulation.

Essential Functions and Responsibilities:

• Support student credit evaluations by reviewing transcripts through researching course work, accreditation, degree programs, grade conversions and credit translations.
• Accurately apply verified transfer credit to student records and degree audits ( CAPP ).
• Assist in developing and maintaining course equivalency data in Banner, TES , and ProcessMaker.
• Act as a resource for students, faculty, and staff on policies and procedures relating to transfer.
• Proactively grow transfer equivalency data for common transfer partner institutions and BSN prerequisites.
• Partner with the Center for Student Success and Admission, traditional and nursing, to support new and current student registration with timely credit evaluation.
• Work in coordination with the Academic Records Evaluation Team to ensure all transcript evaluation is completed.
• Assist in the review and awarding of accelerated BSN and graduate degrees.
• Serve as backup for other records services functions, as well as responding to general inquiries as needed.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to be thorough, detail oriented, and professional.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational, administrative, and problem-solving skills.
• Ability to work effectively both independently and as a team member.
• Ability to serve a diverse array of students and other PLU constituents.
• Skills in Microsoft Office, Google Apps for Education, and a willingness to learn new technologies and processes.

Required Qualifications:

• Bachelor’s degree OR 2 years of higher education/academic administration experience. Education may substitute for some experience.
• High school diploma or GED .
• Finalist applicants must satisfactorily complete pre-employment background checks.

Preferred Qualifications:

• Experience with higher education systems (e.g., Banner, TES ).
• Familiarity with academic transfer policy and processes.

Work Conditions:

Physical Requirements:

Special Instructions to Applicants:

Other Information:

PLU is a small, private university where caring means more than kindness and consideration — it means a bold commitment to expanding well-being, opportunity, and justice. Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities.

PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas/New Year’s break), additional flexible time off, and many other great university benefits. PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501©(3) tax-exempt organization.

For general application questions or if you need accommodations at any point in the application and/or interview process, please contact the Human Resources Office at 253-535-7185 or [e-mail] .

Supplemental Questions

• * Do you have a High School Diploma or GED?
  • Yes
  • No
• * Are you 18 years of age or older?
  • Yes
  • No
• * Are you legally eligible to work in the United States on your hire date AND legally authorized to work in the United States for Pacific Lutheran University without sponsorship now and indefinitely into the future?
  • Yes
  • No

12180 Park Ave. S
Tacoma, WA 98447
[phone]
www.plu.edu